Hetzner_OL

I'm glad we could play a small part in helping you and your sister stay connected over long distances! --Katie

On the off-chance that the author of the original text sees this, please know that I have passed it onto a few colleagues here at Hetzner. For those here who have posted other workarounds, thanks for that. And thanks to others for other constructive comments here. --Katie (Hetzner)

You can see this option on Hetzner Cloud by navigating to a cloud server you want to use it on, and then to "ISO Images" in the menu at the top and then navigating through the alphabetized list of images. --Katie (Hetzner Online)

Hi there, I can add a +1 for this to our customer wishlist for you. --Katie

A lot of careful thought and planning went into choosing the hardware for the basis of our cloud infrastructure in Singapore. One of the important factors was the reliability of the hardware. This allows us to provide a very reliable product to a very competitive price, which fits in most use-cases. However, we are still developing and testing new platforms. But as always: We can not share details about a roadmap. --Katie

To the best of my knowledge, we do not provide discounts for agreeing to longer contracts, and we don't plan to do so in the near future. We try very hard to keep our base prices as low as possible and hope that customers will choose to stay with us because they have a positive experience. Depending on your use case and how many resources you need, it may be worthwhile looking at some of our dedicated servers, which you can use together with our cloud servers. For example, if you want a server with beefier storage, you could get a dedicated server and put it in a private network together with your cloud servers. Many of our cloud servers have setup fees, but VERY low monthly fees. So over time, the longer you use a dedicated server, the more you save. We also have dedicated servers on our Server Auction that have NO setup fees. Dedicated servers: https://www.hetzner.com/dedicated-rootserver/ Server Auction: https://www.hetzner.com/sb/ --Katie

Hey there, As with most other reputable web hosting companies, we have a KYC (know your customer) process. With some customers, we may ask them to provide documentation to help us verify their identity/customer information, and we accept many forms of documents to help us with this. Some customers will indeed use a utility bill to help us do this. We understand that going through any KYC process isn't fun, but it does help us to reduce abuse, and that is something we take very seriously. --Katie

I can pass those on as +1s for our customer wishlist. Thanks for the feedback. --Katie

One thing that I like about working at Hetzner is that it is privately owned, so we don't have a bunch of investors expecting an ever-increasing return on their investments. We can re-invest profits in the company itself, in our infrastructure, and in our crew. --Katie

If/when we are able to provide object storage in the future, we will announce it on our social media channels, our customer forum, and our customer newsletter. We are also always very grateful to anyone who posts our good news here on HN. --Katie

Thanks for that feedback! I will make sure to share it with the teams! That streamlined experience is something that we work hard to achieve. --Katie

We strive to always make our prices as fair as possible. We did the same when we set the prices for the new location in Singapore. We didn't want to offset the costs there by making other locations in Europe and the US more expensive. You can also see this philosophy at work in the pricing for our dedicated servers in Finland. The energy prices there are lower, so the monthly price for our dedicated servers there are lower too. --Katie

Hi there, As a general rule, we don't publish roadmaps on upcoming new products/features/locations/etc. However, I can offer to send a +1 for you for our customer wishlist for Storage Boxes in Singapore. If anyone else would like this, please just upvote it, and I will pass that feedback on. (Several other people on reddit requested this, so you're not the only one.) --Katie

Hi there, thanks for sharing your experience here with others. Generally, we ask customers to not use a VPN or proxy when they create their account. We also have some other tips here: https://www.reddit.com/r/hetzner/comments/1cmhvzs/new_accoun... Like any serious web hosting company, we need to take measures to try to reduce abuse as much as possible, and our experience shows that being somewhat overly careful with new customers helps us to do this. Perhaps your use case isn't large enough to warrant it, but we also have ARM-based dedicated servers. They have a setup fee, but you can cancel them on an hourly basis. https://www.hetzner.com/dedicated-rootserver/matrix-rx/ --Katie

We get asked this question a lot, so we wrote up an explanation: https://docs.hetzner.com/robot/general/pricing/hetzner-prici... --Katie

We don't expect the prices for Singapore to decrease in the near future. Thanks for considering us as a viable option for your future server. Thanks for the feedback about the prices/taxes. We're always working on how best to display/communicate that because we know it can be confusing. The price that you see displayed on Cloud Console (once you have an account) automatically takes all of the factors that affect your price into account. --Katie

As with all of our locations, we strive to keep our costs a low as possible. Traffic plays a major role in the costs of our cloud servers. Our analyses have shown that the majority of users tend to require less traffic. Therefore we adjusted the included traffic. This means that the many users with low consumption do not pay for the few users with high consumption, and we can make the prices fairer overall. --Katie

Thanks for posting about our good news! Here's some additional information about the new location: Hetzner Docs, Cloud locations: https://docs.hetzner.com/cloud/general/locations Hetzner Docs, Cloud Networks: https://docs.hetzner.com/cloud/networks/faq#can-networks-spa... What's new, Cloud: https://docs.hetzner.cloud/whats-new --Katie, Hetzner

Thanks to the OP for posting our good news! We really appreciate it! :D Just in case anyone would like some more detailed information about our new cloud location:

https://www.hetzner.com/cloud/

Hetzner Docs, Cloud locations: https://docs.hetzner.com/cloud/general/locations Hetzner Docs, Cloud Networks: https://docs.hetzner.com/cloud/networks/faq#can-networks-spa... --Katie (Hetzner Online)

No worries. It can be hard to keep all the different providers' locations straight. --Katie

I am a bit confused with your comment. We at Hetzner don't have any data centers in Holland. --Katie

Hetzner Cloud | Remote (within Germany) or on-site | Full-Time |

Exciting opportunities await! Ready to embark on an exciting journey with us? Dive into a world of possibilities by exploring exciting job opportunities right at your fingertips. Check out the details on our website at: https://www.hetzner-cloud.de/en#jobs Uncover a diverse range of professions, including but not limited to:

    DevOps Engineer Internal Infrastructure
      https://hetzner-cloud.de/jobs/1432635
    Software developer Open Source Integrations with focus on Kubernetes 
      https://hetzner-cloud.de/jobs/1555896

We eagerly anticipate receiving your application.

We also adjust prices for dedicated servers in Finland to reflect the lower energy costs there. --Katie

Hetzner Cloud | Remote (within Germany) or on-site | Full-Time |

Exciting opportunities await! Ready to embark on an exciting journey with us? Dive into a world of possibilities by exploring exciting job opportunities right at your fingertips. Check out the details on our website at: https://www.hetzner-cloud.de/en#jobs

Uncover a diverse range of professions, including but not limited to:

- DevOps Engineer (m/f/x) Internal Infrastructure

- IT Support- and Systemadministrator (m/f/x)

- Senior Cloud/DevOps/Infrastructure Engineer (m/f/x) Kubernetes and Core Infrastructure (remote or on-site)

- Software Developer (m/f/x) Backend Go (remote or on-site) Team Networking

- Team Lead (m/f/x) Managed Services Kubernetes/Datenbanken (remote or on-site)

When we at Hetzner receive an abuse report from Cloudflare, our abuse team then asks the affected customer for a statement or we ask them to remove the content in question.

The picture in question leaves some room for interpretation, so we asked the customer for more details about it. It was a misjudgement on our part to ask the customer in this case to take down the entire website; it was unjustified.

We very much regret this and have apologized to that customer.

We strive to process the large number of abuse requests we receive while making as few errors as possible. But we are human, and made a mistake this time. For that we apologize. --Katie (Hetzner Online)

In case you haven't done so already, please let our support team know about this at the end of your support ticket: "Support was quick to answer, suggesting creating another instance / IP. However, all the IP's were 5.78.x.x, and they all appear to be blocked as well. [...] Creating another VM in Virginia region running the same commands work." It can be helpful for our team to know what troubleshooting works. And thank you in advance. --Katie

Traffic limits change depending on our products: See https://docs.hetzner.com/robot/general/traffic/ 1) dedicated servers: unlimited 2) cloud servers: changes based on package 3) colocation: changes based on product 4) managed servers: unlimited 5) managed vServers: 20 TB 6) Storage Boxes: unlimited We only calculate outgoing traffic. We do not count incoming and internal traffic. --Katie

Hi there, Thanks for helping to spread the news about our new GPU server, the GEX44. Please keep in mind that it’s not like we don’t want you to open an account – it’s more about safety & security. In general, we take extra precautions when it comes to verifying accounts and accepting new customers, as in these cases the potential of abuse of our ToC are higher. As a reliable hosting partner, we always take the time to listen to our customers and will do our best to find a solution for each case. So feel free to reach out to us if you need further assistance. --Katie

There's also an unofficial subreddit (https://www.reddit.com/r/hetzner/), where you might be able to find more people who host their backends on one of our cloud servers, and who can give you their opinions. --Katie

Hey there, I asked about this phenomenon. Your office may be using "incognito" mode or something similar to hide its IP/browser, and when this happens the requests are then automatically set to "all others" (OT) for the tax setting on the site, and that setting has 0% VAT. --Katie