Hetzner_OL

Hetzner Cloud | Software Developer Open Source Integration | Remote (within Germany) or on-site | Full-Time | https://hetzner-cloud.de/jobs/backend-opensource.pdf

Hetzner Cloud is looking for software developers for open source integrations or backend positions and/or DevOps. The Open Source position will be working on our existing open source integrations (see https://github.com/hetznercloud) for terraform, kubernetes and ansible. Hetzner Cloud is one of Germany's and Europe's most popular and fastest growing cloud providers. In partnership with Hetzner Online, we develop and operate Hetzner Cloud. In doing so, we use modern technologies and strive to optimize the work process. We develop innovative solutions in the area of cloud, hosting and highly dynamic infrastructures. For details about this position or our other open job offers like "software developer backend Python/Go (remote or on-site)" or "DevOps/Sysadmin Kubernetes (remote or on-site)", head on over to our website: https://www.hetzner-cloud.de/#jobs.

Hetzner Cloud | Software Developer Open Source Integration | Remote or on-site | Full-Time | https://hetzner-cloud.de/jobs/backend-opensource.pdf

Hetzner Cloud is looking for a software developer for open source integrations.

Hetzner Cloud is one of Germany's and Europe's most popular and fastest growing cloud providers. In partnership with Hetzner Online, we develop and operate Hetzner Cloud. In doing so, we use modern technologies and strive to optimize the work process. We develop innovative solutions in the area of cloud, hosting and highly dynamic infrastructures.

You can expect a fun team with a pleasant work atmosphere. We supply you with the tools you need for the trade, regardless of whether you prefer PC, Mac or Linux. We strive to encourage creativity and collaboration at our offices, and we’re flexible and open to you working remotely. Except for our core working hours, you can arrange your own schedule. We have a modern air-conditioned office just outside Munich, with height-adjustable desks, and no open plan. Plus there's all the perks that you would expect at a modern tech office, like free drinks and snacks, and more. Finally, we know and appreciate your value and will pay you a salary that reflects this.

For details about this position and how to apply, see https://hetzner-cloud.de/jobs/backend-opensource.pdf

Hmm. You stumped me with that one. I suggest that you write directly to our Support via Robot to ask this question. The team responsible for the Storage Boxes will be able to give you a detailed information. And if you have more questions about the topic, using the ticket system is more direct, efficient, and quick. (I usually only check HN about once a week because we're short-handed at the moment.) --Katie

Hmmm... I cannot promise you anything, but perhaps it would be worthwhile re-doing your account and adding an extra note explaining that the postal code is real. Perhaps you even have a form of ID/documentation where you can see it...? Unfortunately, our low prices attract the usual suspects. We receive a very high volume of new fake accounts. Sometimes things that are actually real will raise red flags unintentionally. If we are not sure about an account's validity, we usually make the safe decision and reject it. We know that means that we lose customers, but it also prevents a lot of abuse. As a customer with other online stores in the past, I have had my customer account flagged as fake because I have a last name that is unusual, because my home town's name sounded fake, and because people thought New Mexico was not part of the United States, so they thought the delivery address was fake. Our team tries its best, but it's not perfect. We know we probably accidentally accidentally falsely mark some accounts as fake each day, and we are constantly trying to improve our system. --Katie

The BX10s come for free with most dedicated root servers, and are meant to be used as free backup space. They will continue to be free. They are not visible anymore on the website because they are only available to customers who already have dedicated root servers. Customers who already have free BX10s can continue to use them for free. If they would like to upgrade to a BX11 or something else, though, we ask them to pay the monthly fee. --Katie

Maybe this tutorial will be helpful: https://community.hetzner.com/tutorials/install-and-configur... -Katie

Here's also a basic overview and how it compares to our Storage Shares (a Nextcloud-based product): https://docs.hetzner.com/robot/storage-box/faq/storage-box-v... --Katie

Thanks for mentioning the Server Auction servers. For anyone else who is interested in our Auction Servers, we have an FAQ here: https://docs.hetzner.com/robot/general/server-auction-faqs --Katie

I can pass that request on, though, I cannot make any promises of any sorts. We don't publish a roadmap of which new features/products we plan to develop, and when they will be ready. We prefer to make announcements on our social media channels when things go live. This is the first request for a managed PG feature that I have seen so far, so I am not sure how likely it is that we will consider adding it. Our dev team naturally wants to implement features/products that are highest in demand. --Katie

To the best of my knowledge, I am the only Hetzner employee actively responding to comments on HN. We don't pay for people to make comments. --Katie

We do have another storage option, which is our Hetzner Cloud Volumes. The prices are visible here (https://www.hetzner.com/cloud) when you scroll down and here's some general info about Volumes (https://docs.hetzner.com/cloud/volumes/). All of our cloud products, including Volumes, are also available at our ASH location (Ashburn, Virginia). --Katie

As I wrote above, we'll include this news in our next customer newsletter, which is due out soon. --Katie

Thanks for sharing this information. There was at least one other post on HN when we first announced the new prices on 7 Feb 2022. (I think I answered a few questions there.) And we posted it on our social media channels (Twitter, facebook, on reddit (r/hetzner)). We'll also include it in our next monthly customer newsletter. We don't send out this newsletter by default. There is a double-opt in. Here's some general information on our Storage Boxes (https://docs.hetzner.com/robot/storage-box/faq/storage-box-v...), info about migrating to a new Storage Box model (https://docs.hetzner.com/robot/storage-box/faq/storage-box-v...), and how they compare to another storage product we have, called Storage Shares (https://docs.hetzner.com/robot/storage-box/faq/storage-box-v...). --Katie, Hetzner Online

We wrote a quick comparison/contrast of the two products here: https://docs.hetzner.com/robot/storage-box/faq/storage-box-v... --Katie

Exactly, only some models from the Server Auction were affected. So we only sent emails to customers with those servers. --Katie, Hetzner Online

I apologize for the miscommunication. The prices in Finland will NOT increase. Some customers with servers in Finland mistakenly received an email, and we have since sent another one out correcting this mistake. Affected customers also have received an alternative offer recently. --Katie, Hetzner Online

We have recently sent affected customers another statement via email with more information. The new Server Auction prices differ from model to model depending on the type of hardware they have. Only some servers in the Server Auctions were affected. (That's why unaffected customers did not receive an email.) The affected servers were being run at operating costs before the electricity prices in Germany increased over the last several months. Despite this, we understand that the price changes might seriously affect some customers. That's why, in our last email to affected customers, we presented an alternative option. The prices for our new/current dedicated root servers and cloud servers will remain unchanged. --Katie, Hetzner Online

We recently sent out an email correcting this. The prices for Auction servers will not increase in Finland. --Katie, Hetzner Online

Thanks for the feedback about our API. :) For anyone who's interested, here some more info on it: https://docs.hetzner.com/cloud/api/faq --Katie

Hetzner is a privately owned company, so it's not possible to invest in it. The owner and founder Martin Hetzner is one of the CEOs and is heavily involved in the company. Like with anything, there's some pros and cons to being privately owned. It means our fans can't help us grow by investing in us. And it means we tend to open new locations very carefully, and perhaps more slowly than our competitors. But it also means that we are not beholden to any investors. So if the CEOs decide to re-invest lots of the profits back into the company, they don't have to worry about a board complaining about lower returns. --Katie

First, thanks for editing your other posts. I really and sincerely appreciate it. :) Second, I am very sorry that you lost so much work. I remember long ago losing around two weeks' worth of work on my master's thesis, so I understand the grief that's involved. I got much better at making multiple backups after that. But it really sucked, and when I think about it today, it still makes me a bit sad. I can understand how you still feel burned by that experience with us. I do appreciate you talking to me about what happened. Really.

The marriage-name-change question is a good one, actually. If someone legally changes their name after they are already a customer with us, they can write us a support request and make sure this gets changed in their customer information. If a customer who's just changed their name legally wants to be sure they get an account, they should update their legal ID first. (But I think most people in this situation do quickly update their legal IDs. I know my husband did when he took my name.)

We do have a brand new Head of Customer Service, and I will be sharing feedback from customers about their negative experiences. And I am sure that he will talk that into consideration when he assesses our processes and how we can improve them. --Katie

That's great to know. You're clearly not the only one who feels this way. I'll be meeting with a colleague in the business development team son and will pass on all of the customer wishes for dedicated servers in the US. :) --Katie

Yeah, some of the developers on our product development team were particularly happy with that model. I'll make sure to pass that on. :) --Katie

Oh, that's wonderful! I'm so glad to hear that you're going to go all in with us. And I am really pleased you liked the video from der8auer at our data center. His crew did a great job, and I really love the topics he covered and how much detail he went into there. :) If you're new to us, make sure to check out these: some general cloud information: https://docs.hetzner.com/cloud stuff on GitHub: https://github.com/hetznercloud tutorials: https://community.hetzner.com/tutorials And have fun! --Katie

Hi there - Some customers in this situation who plan on using us in the future will pay via bank transfer, and they purposefully make their payment much large, like €10 or €20. This then gets entered on your account in credit and you're invoices will be deducted from it. If you choose to do this, please make sure to note your customer number in your bank/wire transfer. If you later decide to cancel your account, we'll refund you for any credit still left on your account. --Katie

I am sorry that we made such a bad impression on you. Yes, the three different user interfaces (konsoleH, Robot, and Cloud Console), can take some time to get used to, and can be quite unintuitive at first glance. [Robot is for unmanaged dedicated root servers and products related to these servers; konsoleH is for managed products and exotic domains that usually require more support for registrations; and Cloud Console is for our cloud servers and related products.] Our company has been working on trying to slowly integrate these to make it easier for customers to use them. We're making progress step by step. Unfortunately, technicians who are familiar with our systems sometimes forget how confusing they can be for new (and existing) customer. In my English classes to improve customer service, I really emphasize the importance of trying to see things from the customers point of view. And I will continue to push my colleagues to do that. --Katie

Hi again, I see. Before I respond, could I ask you to please re-post that image without my colleague's name in it? And could you also edit your above comment so that my colleague's name is no longer in it. Unfortunately, some of our coworkers have been harassed in the past after their names were published online. So we try to prevent this from happening. Thanks in advance for doing that. I really appreciate it.

Okay my response - Again, I think there is a bit of a cultural misunderstanding going on here. I would say most Germans understand that they are responsible for verifying their identity and using their legal name when making important purchases or doing something else official. Here, names that do not match are often a sign that the account is fake. We find hundreds of fake accounts every week. Fake accounts are very closely linked with criminal behavior, people who otherwise abuse our products, and people who do not follow our ToS. Clearly, we do not want to attract customers with fake accounts to our company. So if we find an account that seems fake, it does not make sense for us to expend extra time and energy to write to that customer and ask them if they made a mistake when they entered their name on their customer account. That would dramatically increase the likelihood that spammers and scammers would get accounts and abuse our services. It would not only hurt our customers (because it would hurt our the trustworthiness of our IPs, etc.), but it would also lead to a massive increase in abuse and to victims affected by that abuse. So, I agree that the tone from my colleague could be better here. And I will talk to him about that. And, again, for that, we are sorry. But the basic content of what he wrote is sound in my opinion. --Katie

Hi again, I am sorry that he called you unprofessional. That shouldn't have happened. So I am sorry. His frustration may have been based on a cultural misunderstanding.

In Germany, whenever you sign up for a product or a service where there is likely to be an ID check or a validity check, people here know that they need to use their full legal name, even if it is a really long name, or if they have middle name(s) that are part of their legal name. It they are using a credit card, that name needs to match, too. For a German sysadmin, it would be unprofessional to not use the same name as is on their legal ID/payment information.

I know that some cultures may abbreviate parts of their middle/last names, so it's understandable that customers from these countries may not be aware of how important it is in Germany for names to match exactly.

I know that this issue isn't just an issue in Germany. I used to work in a retail store, and my store was very serious about preventing credit card fraud. We regularly did NOT let people buy things if their name on their ID didn't match the name on their credit card. I also had several Brazilian friends in the USA who had similar issues, and they learned to always use the version of their names on their passports for everything.

We will likely still be strict about customers' information matching their IDs/payment information. He's right that we will likely not change this any time soon. However, I am sorry that his answer came off as abrasive and impolite. -Katie

We know it feels terrible to be rejected. We do. But every online store and service has customers who they reject. The internet can really test your trust in people, and for good reason. Our products are not flowers, or delivered food, or books or music, which are all pretty non-controversial. Even companies that sell these things online reject new customers. Our products, like a car and many other things, are mostly for good, but in the wrong hands, they can be destructive. There unfortunately aren't international licenses for trustworthy sysadmins or an international police agency that can enforce that. So we have to try to do our best using our own systems. People who abuse servers are not always easy to spot. There are, of course, customers who accidentally resemble a fake customer. In the past, we used to tell customers why we rejected their orders because of this. And we had much higher rates of abuse. So we changed our process, and we no longer publish this information. And this has been working better. It's harder for people to create fake accounts with us now. We don't mean to hurt anyone's feelings or cause frustration. --Katie

It's great to know that we have Hetzner fans in Australia. We're always looking out for new locations. I'll make sure to share a +1 for Australia with our business development team. :) --Katie