I stopped using them when they switched to instacart -- the instacart shoppers really don't care about service, they're just trying to deliver orders as fast as possible so they can more to the next one. They'll pack ice cream with a warm rotisserie chicken so you end up with molten ice cream as it sits in their trunk for 45 minutes while they make 2 deliveries before yours. And in the half dozen or so times I used them, not a single order was correct.
Now I use Amazon Whole Foods because even though they use gig drivers for the delivery, the food is well packed (and they use foil lined bags for cold products that do a decent job of keeping cold foods cold.