(thanks to the OP for shedding light on this situation)
Running a business through Shopify has become very risky these days.
We are now working on transferring our online stores to Woocommerce where it is far more difficult to get your content removed with bogus DMCA.
Picture the situation to understand the Nightmare:
1) You are driving paid traffic to a product page with good ROAS because your ads are optimized after months.
2) Then the competitor submits a fake DMCA
3) Your page is content is removed automatically by Shopify (no check on their end)
4) Your optimized ads are now directing customers to an empty page
5) Then you risk having your ads accounts flagged
You might think you could just redirect the url to a duplicate? That would be a great solution indeed. BUT
6) The competitor is monitoring your product page and immediately submits another fake DMCA
7) You redirect again
8) Then another fake DMCA
Now WAIT for the cherry on the Cake.
9) After 4 or 5 fake DMCA, you Shopify account admin is locked
10) You may even get suspended automatically by shopify
11) Then you can no longer fulfill your orders from customers
12) Then your customers start making chargebacks
13) Then the payments processors on which you've built a reputation over the years can suspend you
14) Shopify (zero)support asks you to reply to the DMCA with a counter notice and WAIT for the Trust & Safety Team to get back to you
15) Then you receive an auto reply from them telling you that the other party has been informed and that you may repost your content in 2 weeks unless the scammer has filed a court action.
16) Then after 2 weeks, you repost your content
17) Then the same or the next day, the same scammer (watching you like a hawk) issues another fake DMCA for the same product page through the same fake account.
ISN'T IT BEAUTIFUL?
** Shopify could literrally STOP 80% of these false DMCA by just adding a field on their rudimentory form: asking to verify a phone number or upload an ID but NO, that seems to be a task too Challenging for a billion dollar company like Shopify