adilaijaz

Thanks a lot for being our customer Robert!

Fair usecase. The problem with supporting sales reps is that they need answers, not pointers to documentation. That subtle difference ends up making a significant difference in product direction

Sam is the AI Sales Engineer that reps invite to calls so they don't have to add an SE, just in case things get "technical"

Product conventions create an opinionated product; opinionated product creates user delight; user delight creates business success.

6 questions:

- does value increase with usage? - does throttling usage reduce value? - does throttling usage go against your growth strategy? - is usage predictable for the customer? - is the pricing axis large scale? - is your buyer used to buying usage software?

I share some of my learnings from building Split:

- why NRR is the most important SaaS metric - NRR decays with activation. - Quicker you activate, the higher your NRR - If you want to improve NRR, improve your activation rate.

It's great to see companies building this category of products once they reach a certain scale where customer experience matters. Gatekeeper from Facebook, LiX from LinkedIn (where I am from), and now you guys. I really like the way Stormcrow taps into data on Hive to enable richer targeting. Any plans on tying Stormcrow to analytics?

Btw, I wrote a quick post based on this trend:

http://www.split.io/blog/dropboxs-stormcrow-and-the-new-era-...