Well that submit button got in the way. Sorry for the premature post.
As I was saying, most of the org comes from the on prem world and the culture is to roll up your sleeves and just help. This is jarring to me coming from a very product centric background.
Any experiences, thoughts, comments, etc would be great to have as I worry that my unhappiness is due to some lack of experience or just different set of expectations. Do you ever really get over that?