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austingunter

120 karma · joined May 17, 2010

DevOps, meditation, cats.

twitter.com/austingunter

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austingunter··on Ask HN: Freelancer? Seeking freelancer? (March 2023)
SEEKING WORK Location: Remote, California

Product Marketing for startups

I help startups build repeatable revenue through marketing modeling and tactics that feel more like math than mystery by interviewing your customers to identify your Ideal Customer Profile, and then build that ICP into a revenue and growth model https://www.loom.com/share/82af3600c72d4357ba83df04008e4da0.

As part of this work, we'll look at Annual Contract Price for a customer, Cost Per Lead, length of sales cycle relative to deal size amongst other things. This helps align personas and messaging, and clear demographic and firmographic criteria with sales and marketing investments like hiring and demand generating activities.

gomarketmodel.com austin@gomarketmodel.com

Thanks!

austingunter··on Gremlin Brings Chaos Engineering as a Service to Kubernetes
Hey there, all of Gremlin's docs can be found at gremlin.com/docs
austingunter··on Ask HN: Stories of breaking into tech without a tech background?
Hey Itamar, thanks for sharing this.

I definitely started with zero tech experience (and perhaps some ambivalence towards the industry), and build a career out of not much. - Graduated with a writing degree at the height of the 2008-2009 recession - Very minimal business experience - No clue about tech, startups, or entrepreneurship

What I ended up doing was writing job descriptions at startup companies, selling my ability to do content marketing and community marketing until one hired me. Then I did it again 2 years later, got hired again, and then moved to San Francisco to help open a satellite office.

The rest is history.

I wrote more about how other people can create tech jobs from nothing in the book Itamar mentions, and if you want a high level look, the following blog post will be useful:

http://www.austingunter.com/2016/09/biggest-business-lesson-...

Thanks for reading, and I hope all of the above is useful!

austingunter··on Lessons Learned While Building Microservices
We put together a number of talks on microservices.com/talks that you can check out.

This one from Uber about their scaling is a good place to start: https://www.microservices.com/talks/scaling-uber-from-1-to-1...

And this one from Ben Christensen of Netflix and Facebook talks about some of the pitfalls https://www.microservices.com/talks/dont-build-a-distributed...

austingunter··on Technical debt as an opportunity to accumulate technical wealth
Correct. Microservices are a fundamental tenant of how Unix pipelines. They go back (at least) to the 70s. Source: https://articles.microservices.com/the-origins-of-microservi...
austingunter··on A Microservices Reference Architecture
The reference architecture is just below the subscription thing.
austingunter··on Ask HN: Best use case writeups of SOA?
This is a post to my corporate site, but I created a list of case studies / blog posts of folks discussing how they've moved over: datawire.io/microservices-stories.

I have a bigger list that I haven't had time to put on the site. If you'd like them, I'm happy to create an open google sheet for you.

austingunter··on Microservices Ending Up as a Distributed Monolith
You can also view the original talk at www.microservices.com/ben-christensen-do-not-build-a-distributed-monolith
austingunter··on Data Shows Google’s Robot Cars Are Smoother, Safer Drivers Than You or I
Yep, it starts. I happen to really love driving, clean record, etc. In 10 years, it's going to be getting touchy for folks who still prefer driving themselves rather than letting the self-driving cars do it. The freedom will be exchanged for safety, and nobody will blink.
austingunter··on Adium Redesigned
Please do.
austingunter··on An Open Letter to Google: Google Alerts Now Useless
Intigi user. Big huge "less than three" at those guys. Use the product.
austingunter··on What's the difference between Austin and San Francisco?
Flip those around to positives, because they are relative and preferences, and you've got the recipe for why Austinites love Austin, the weather being among the top 3 reasons.

Also, Texas is objectively a better place to start a business, other than funding sources. Your tax rate is about HALF of what it is in California.

austingunter··on What's the difference between Austin and San Francisco?
It is harder, frankly. But the counter-argument that Austinites make is that they don't need as much funding, and prefer to avoid large amounts of investment in favor of a more bootstrapped company that is (probably) more stable and a long-term business.

It's a stylistic thing. Obviously, some companies require tons of funding, and are best-suited to SF/The Valley.

austingunter··on Bradley Manning Takes "Full Responsibility" for Giving WikiLeaks Government Data
Full responsibility. Let's break that down.

Full responsibility, on the surface, means that Manning is taking full responsibility under the law, and is not shying away from the legal consequences of his actions. He knows that according to the laws and the power structure, he's accountable for his actions which threaten said laws and power structure. Those self-interested parties will react in the appropriate way to defend the status quo.

Full responsibility to history means something else entirely.

Full responsibility to history means that Manning doesn't shy away from the responsibility he has in challenging a corrupt power structure, and fighting for the rule of law. He's accepting responsibility for standing up for truth, in spite of the legal consequences. He's accepting full responsibility for being part of something bigger than himself.

Salutes

austingunter··on Andrew Mason's statement about being fired as Groupon CEO
It's a fair point, and you balance out the spectrum of "touchy feely vs. effective," but it's just that: a spectrum. People don't have to be abrasive and impossible to deal with in order to be brilliant, and people don't have to be in touch with their emotions and have good bedside manner to be incompetent and a waste of oxygen.

I think his point that he "made it so far" on his first try is apropos. He's done a shitload as CEO to capitalize on the opportunity and generate a ton of value (debatable whether that will be long term value) in a way that few people ever do.

To fault the guy for having a good exit letter seems a bit myopic.

austingunter··on The Infuriating Truth About Getting Hired
This is why the resume is broken, and why I drew a line in the sand for myself shortly after graduating college in 2009 that I would never get a job using a resume again. I would only find jobs via my reputation, connections, and by pitching the work that I thought needed to be done, and why I was the person to do it. Now, I was working the Austin, Texas startup community, and built a group of 120 startups at a local accelerator, so it's safe to say that I wasn't setting my career up for jobs that would have an HR manager.

That said, I broke my rule the next year, sent in a resume and went through a grueling process to ultimately get hired at a small consulting firm. Breaking my rule was a terrible decision, but fortunately its affects were quick to take effect, and short-lasting.

It was an awful job for me, but the company had a round of layoffs 90 days later that I was caught in.

My foot hit the pavement that day, and I realized it was the best thing that had ever happened to me.

I'm currently at a fast-growing, profitable startup. I got the job by pitching work and writing my own job description. I joined the company as employee #12. Not once did anyone ever ask me for a formal resume. All they cared about were results.

I have a beautiful resume somewhere on my hard drive. But I have even better results that you can see in my actual work.

austingunter··on If Higgs Boson Calculations Are Right, A 'Bubble' Could End Universe
Well that was quick.
austingunter··on Heroku - Bamboo Routing Performance
I'm very curious to see what the technical review turns up tomorrow.

This feels like something that would have been connected to the Salesforce acquisition 3 years ago, and then making the service less efficient in order to increase profits or revenue targets on paid accounts. Not to mention saving money on the free ones.

It would be a little bit like Tesla not only selling you the Model S, but also selling you the electricity you charge the vehicle with. At some point, they make the car less efficient, forcing you to charge more often, and then claiming they didn't document this very well. Frankly, there are only so many people who will be a capable enough electrical engineer (or in Heroku's case, a sysadmin) to catch the difference and measure it.

The apology should be, "we misled you, and betrayed your trust. Here's how we're planning on resolving that, and working to rebuild our relationship with our customers over the next year. [Insert specific, sweeping measures...]

austingunter··on California To Hit Startup Founders with Big Retroactive Tax Bills
CapitalFactory.com is by far the most up and coming startup community in Austin.
austingunter··on BetaPunch - User Testing For Startups
Also known as a clinic on acting as judge and jury for your own "death by social media" judgement.
austingunter··on Why I Won’t Be Using BetaPunch for User Testing
If we can help you out with your hosting one way or another, Danielle, please just let me know :-)
austingunter··on How should I deal with an employee who has slept with my wife?
As in, "I'd figure out how to keep the company successful and growing after one of my employees suddenly wasn't there any longer."
austingunter··on Ask HN: How do you write great sentences, paragraphs, or articles?
As a person whose core skillset is writing, not programming, I feel more qualified to comment on this particular HN thread than most others which I prefer to demure on.

I love the question about how to write well. It's the craft I've dedicated my life to, and I'm grateful to see a group of really smart people investing time in the skill. It validates the effort I've poured into becoming the writer I am today. Particularly since I've chosen to be a writer in the startup community, which sometimes makes me feel singled out or awash in a sea of programmers :-)

To start, writing is often broken down into discrete rules like Grammar and Syntax as well as Word Choice and Sentence Length, all of which could be summed up as the overall Style of a particular piece of writing. I love the Nabokov quote below because he's one of the all-time greats, and although Hemingway is my favorite author of all time, the critique of leaving things out is valid. One of the supposedly set-in-stone commandments of writing, particularly for the web is to focus on brevity above all else because the audience is presumed to have the attention span of a gnat, particularly when Mark Zuckerburg's mind-melding software is constantly clamoring for your attention and mental processing power...but I digress.

My approach as a writer is to place all of the stylistic and grammatical elements of writing in a distant second place to a thorough understanding of your audience. Understanding who you need your app's content to connect with is the only thing that matters, and will give you all the data you need to write grammatically, and choose the right words, or use synonyms. To put another way, writing is just communication. Good writing only means communicating effectively.

Understanding your audience tells you which rules of grammar your audience don't care about and that you can therefore break.

Have you ver read a sentence on a website that ended a sentence with a preposition and wondered what the hell the writer was on?

Of course, I'm singling out poor grammar in the previous sentence as a way to make a point. I broke a rule simply as a tactic to get your attention, and then point out that if I've got your attention, then my writing style was effective. I can only get your attention if I know what you're paying attention to, because I've done the work to deeply understand what motivates you.

HackerNews is largely a developer audience. Developers are a detail-oriented bunch, and I take that into account whenever I post here. In the above example, by making a calculated error and hiding it in the middle of several paragraphs, I'm essentially leaving my message hidden in plain sight, because I know that most of my readers on this post have spent hours in front of their computers paying attention and even exploiting tiny details as they bend software to their will.

Yep, leaving a preposition at the end of the sentence is grammatically incorrect, and even grates on most people who are detail-oriented for a living. But that actually makes it effective.

If I were writing this the same way I wrote my honors thesis on the Pick-Up Artist Community, I wouldn't have left a single preposition hanging out there. Different audience. My style had to reflect the purpose.

Your style and your message are affected by the following things, in the following order:

1) Your audience - Perform a customer development, or what I call "rhetorical analysis" on your audience to get into their heads. Survey them to develop a profile of who they are and how they want to communicate with them. This is why Ramit Sethi of iwillteachyoutoberich.com is constantly surveying his lists. He finds patterns of language in the responses and uses them in product development and marketing.

2) Your communication medium - Use words differently in email than on Twitter. Write your blog posts differently than your white papers. Consider the constraints of the communication medium and learn to exploit them. For example, Twitter's 140 characters means certain grammar rules are expected to be broken. But there are rules about breaking those rules as well. "U wont git far if u luv 2 tweet lik dis."

3) Your communication mode - a fancy way of analyzing the "genre" of your communication. Basically, what's the feel or the sense of your communication. Different modes in literature are poetry and prose. Different modes in startups are the mode used when you ask for an introduction as when you develop your business plan.

4) Your goals with each communication - what do you actually want to accomplish, and then how can you approach that goal in such a way that it will resonate deeply with your audience, fit into the given medium, and be in line with the context and reader expectations of the communication mode?

Before I sit down to write anything, I mentally (or literally on paper) do a rhetorical analysis of my audience, the medium, and my goals. Here's what I came up with for this comment on HN.

Audience: Hackers, entrepreneurs, startup folks, wantrapreneurs, highly intelligent, subtle, intensely focused and motivated to read long pieces IF they are learning something, LEARNING is a primary motivator, Opinionated and reality-based so high need to provide specific examples to general rhetorical principles, detail-oriented from years of writing code, or simply by birth.

Medium: HackerNews forums. Highly trafficked, vibrant discussions, sometimes full of intense disagreements, an appropriate forum for a larger comment, ONLY if every word is carefully chosen. Brevity would be preferred, but long-form prose will be tolerated if writer managed to be interesting and informative along the way.

Mode: Deductive reasoning, dry and analytical, ethos of "sharing" and "contribution" over "self-aggrandizement" or "self-promotion." Smart, accomplished people sharing what they've learned over the years, contributing insight to the community in one giant effort to support one another's growth. Sometimes hostile to marketing or sales. Beware of trolls...

My goals: To share my strategy to be successful at my craft with a group of fellow startup folks who I admire and am motivated to spend time around. To add my own life experience to the mix in hopes of helping someone become a better writer. To increase my own visibility and prominence in the group over time, and develop a good reputation in the long term. To feel smart (not relevant to writing effectively, but shared in the spirit of honesty).

I could keep writing about this, apparently, since my ideas keep flowing, but this is a monster post already, so I want to simply thank you all if you've managed to read this far. I hope we can talk more in the comments.

austingunter··on Patio11 launches his lifecycle emails course
Hey Scoot, sorry the emails didn't grab you. I want to echo Erica's comments below. She and Patrick laid an amazing groundwork for transparent and human communication that Trafton, and when I joined the company during SXSW this year, I was able to build upon and make it easy to communicate with our customers when they have questions or just way to say hey.

It's been working so far :-)

If you have more thoughts about the email, I'd love to read them and learn from your perspective. There may be a perspective here that I am blind to, and you could teach me something.

austingunter··on What's the use of stories that aren't even true?
I love the point you make here. There are two elements at play in our decision-making, the "cerebrally rational" element, with data, deductive reasoning, and concrete examples.

The other side is the "abstract" (the opposite of rational isn't irrational) element, where reason is inductive, and we can notice patterns in the stories we tell each other. That's the purpose of an archetype, and why Joseph Campbell's work lives on. If you want a good primer on this, pick up a copy of "He" by Robert A. Johnson. It's an easy read.

The purpose of telling a "myth" or sharing an archetype is to communicate something that is true about life, and let the listener induce the meaning. Deductive reasoning has its place, particularly where startups who have to make revenue or die are concerned, but sometimes the answer isn't one we can verbalize. We just "know it." Like Malcolm Gladwell pointed out in "Blink," Einstein's Theory of Relativity popped into his head suddenly one day, and he had to spend the next several years backtracking so he could prove what his mind had unconsciously put together.

I guess my point is that, just because something isn't based in sensory reality, doesn't make it false.

austingunter··on WP Engine launches git deployment for WordPress
That's a really great question, and a lot of people have asked it. So we had Jason write a blog post to explain how we count visits.

TL;DR "We take the number of unique IP addresses seen in a 24-hour period as the number of “visits” to the site during that period. The number of “visits” in a given month is the sum of those daily visits during that month."

http://wpengine.com/2012/04/visitors/

austingunter··on WP Engine launches git deployment for WordPress
Agreed. This makes a big difference in how people can deploy WordPress now. Next time you're doing research, you may want to take a look at nginx and how it works with Apache / what the tradeoffs are. It's a blazing fast server technology.
austingunter··on WP Engine launches git deployment for WordPress
We're recommending that core not be part of the deployment, since that could conflict with normal versioning of WordPress. It covers files and database. Check git.wpengine.com for the super in-depth coverage.
austingunter··on WP Engine launches git deployment for WordPress
I promise you learning that was worth your while :-) Git is a super deep tool, and it takes time to get familiar.
austingunter··on Why your WordPress site will Never be as fast as mine.
WP Engine knew you were going to say that ;-)