automator

who ended up maintaining the internal tools? do you hand it off to the IT team?

Looks interesting. Any testimonials? Or community where it is discussed about?

Thanks for the thoughtful reply, though I may have to read and reread to truly appreciate Capability Cases. I have a feel that the books you recommended are very closely (if not exactly) what I need to read.

I will likely code up disparate solutions for various problems first i.e. asset management, performance analytics, interactive dashboard etc. As much as I want to think at architectural level, I better show some quick results while learning more at the sides.

I'll be happy to drop you email later, after I've done some homework. :)