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bcx

2,403 karma · joined October 6, 2008

Chief Executive Olarker - drop by Olark.com and say Hi! http://www.olark.com/about
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bcx··on Ginzametrics (YC S10) at 30 Days
Glad we (http://olark.com) could help you guys out :-) Thanks for the props!
bcx··on Ask HN: Is it possible to earn $1/min (not passively)?
Hey Josh, Looks really cool. I am not sure if you have launched officially yet, but if your interested in using Olark (http://www.olark.com) to talk to some of your early visitors, to help them through your signup process send me an email sales@olark.com and we'll hook you up.
bcx··on Olark (YC S09) launches Shopping Cart Saver
You could plug your bot into Olark, it speaks XMPP, I'd be pretty interested to see how well it does.
bcx··on Google Analytics Shout out: Annotations
Does anyone else annotate their Google Analytics (or is it just us (http://www.olark.com) ;-)

-Ben

bcx··on Servers Deleted
Could you elaborate more about why you needed to spend $10K up front? And how you take advantage of your one giant server?

Are you using Xen to virtualize a bunch of servers on it?

I've always figured colocation + System Admin ends up costing more than a cloud solution. Especially when you need to have enough redundancy so that you don't fall over if a single server fails. In the cloud if a single server fails, it's their problem. In physical space it's your problem or your system admin's problem. How much time can you spare?

bcx··on Servers Deleted
Has anyone done the cost equations? And I'd imagine migration is a bitch on dedicated hosting.
bcx··on Servers Deleted
Running a hosting company was actually a pretty profitable business back in the 90s. (It probably still can be if you have a really solid niche). I should write some blog posts on our experience (there were many positives).
bcx··on Servers Deleted
I guess what I was trying to say was don't worry about over scaling. But take some time to make sure you aren't over scaling for 6 months in a row :-).

So I'd argue.

for #3

3) Don't stress out about the minimal resources necessary from day one. Figure out what the minimal resources are over time, and just take advantage of the fact you can delete servers.

bcx··on Ask HN: Live Chat Support Software
http://www.olark.com/portal/tour.html gives you a pretty good idea of what you can do with Olark. I think the biggest difference between Olark and the similar competition is that you get to see the visitors to your website in your buddy list of your IM program. (And yea, you can proactively chat with these visitors using Olark)
bcx··on Ask HN: Starting my own hosting company, any advice?
I ran a hosting company on the side for about 10 years before starting http://www.Olark.com. Basically, hosting is pretty much a commodity right now, and big companies are willing to spend upwards of $100 to acquire a single virtual hosting customer.

Here's what I would avoid:

1) competing on price

2) building a commodity

If you focus on customer service, you won't fail your customers, your product can be mediocre i.e. (http://www.tiptopwebsite.com) and with the right connection to your customers you can still make money.

If I was going to start a new hosting company today. My cheapest plan would be $25 a month. I'd shoot for superb service, and try to find a really wealthy under-served part of the market to focus on. I'd try to build something that was unique, i.e. not a commodity. (That said, as an executive in a webhosting company, you probably know how tough it is to compete in webhosting)

Good luck!

bcx··on Don't let the beer get warm: Iterate
Thanks Bill, need to drop by we-pay it's been a while.
bcx··on Tell HN: Stanford HNer meetup tomorrow night (5/24), open to all
Hmm.. is it Tuesday the 25th or Monday the 24th?
bcx··on Show HN: Talking to your customers made easy.
I'd to learn more about the issues you experienced, could you email me directly at benc@olark.com?

-Ben

bcx··on Growing Your Business: Time-Effective Customer Interaction
What's RT?

We took WuFoo's advice and just used one big shared Gmail inbox (similar to your approach), with one person monitoring the inbox every day. Most day-to-day issues can be handled by anyone on our team.

bcx··on Growing Your Business: Time-Effective Customer Interaction
I think this article does a good job sparking discussion. I.e. What do you guys do to balance working on your product verses talking to customers? How do you manage customer service in small teams?
bcx··on Evolution of a Ruby Programmer
It looks more like a degradation towards perl :-)
bcx··on Ask HN: How to minimize costs (ie rent) for a startup?
In Mountain View (in the Heart of Silicon Valley) we were able to rent a townhouse for roughly $500 a month. (with 5 people)

If you want to reduce your expenses, get a room-mate. (Then it will be $400 a month)

bcx··on Ask HN: Sales Resources
Just for fun, you might want to drop Olark (http://olark.com) on your website, so when you do get useful traffic you'll have an opportunity to help sell to them -- it's worked out pretty well for us. (shameless plug)
bcx··on Olark (YC S09) Is A Dead Simple Chat Widget For Site Owners
I'd like some feedback on this to :-), it was a pretty touch decision to move from hab.la to olark.
bcx··on Olark (YC S09) Is A Dead Simple Chat Widget For Site Owners
Talk to us, and we can work something out @olark :-)
bcx··on Ask HN: What's necessary re: server RAM?
You may want to also take a look at http://www.linode.com, they give more ram, for the same price, and have a pretty slick, albeit not as pretty control area.
bcx··on College conundrum: Less out-of-state students
Did you notice the random embed

"Date All Within the last week Within the last 2 weeks Within the last 30 days Within the last 60 days Within the last 90 days Within the last 180 days Within the last year Within the last two years Custom Type All Articles Podcasts Slide Shows Video Channel All Asia B-Schools Europe Innovation & Design Investing Lifestyle Magazine Managing Small Biz Technology Top News Author Search Cancel close "

the 2nd to last paragraph on the 1st page. weird.

bcx··on Ask HN: To Intern or Not To Intern? Share your experiences.
I think it depends on what you want to do. If you want to work at a company there is no better way to get an in, then to do an internship that that company and show that you are really good and add value. This applies to both young startups and large companies.

At the same time there are some nice advantages to interning at a large company with an established internship program. 1) You'll meet other interns who are really good developers from all over the country, so if you want to launch a startup in the future you'll have a good talent pool. 2) You'll learn more about the corporate culture and procedures of larger companies, which will give you insight into the types of things to look out for when your young startup becomes a larger company. 3) You'll have a better idea for sure whether you want to do startups or corporate jobs in the future.

It doesn't sound like you interned at a company with an established internship program, as most companies with good internship programs use them as a recruiting and pre-screening process for hiring full time employees, so they try to give you something engaging to do.

Of course on the other hand interning at a small startup might give you more of an opportunity to release code to the world really early in the process. But you'll definitely have less potential other interns to hang out with, and may have to work as hard as the founders to be respected.

bcx··on Microsoft Says Silverlight Installed More Than Firefox, Safari and Chrome Combined
Did they pass out silverlight via Windows update?
bcx··on Ask HN: Blog on blog.domain.com or domain.com/blog
You can always proxy the /blog on your primary domain, so that BOTH URLs point to the same place. So you end up with both /blog and blog. With the same content.
bcx··on Ask HN: What are your must-have apps?
1. terminal / putty 2. textmate / vim 3. quicksilver 4. firefox + firebug

Whenever I use any computer, I find myself installing all of these programs, in order to get anything done.

bcx··on Ask HN: Where would you rather start a company Boulder or Boston?
I wonder if there are any Aspen VCs / Angel investors.
bcx··on YC is Wrong About You
Just to put things in perspective the next round of YC is not exactly a 'no luck' process either. Basically PG and company meet with you for 10 minutes to meet the team, and discuss the project and plan. Now, tell me, how they can possibly judge people and projects in 10 minutes, in a rational even-handed way.

I'd say Ycombinator is more about winning the lottery, than doing everything right. I am fairly confident that YC receives far too many really good applications to be able to really vet everything. And also, to be fair if you are looking for mentorship, I can imagine this year will be a little different from normal, as the number of teams has doubled, and PG and Jessica have a new addition to the family. As for connections, if your scrappy you can make your own connections -- and $25K for 5% is really not that great of a valuation.

bcx··on My trip report for Day 1 of the Computer Human Interaction 2009 conference
nice post, I think we were at the same sessions. I thought Eric Gilbert's talk was the best talk I saw today. Although, it's funny how simple his method was though -- really he just took a little bit of social theory, and then ran a regression against ties on facebook and the R^2 turned out to be interesting. (very clean study though).

Let's hope tomorrow has more to bring. Good questions at the talks, btw.

bcx··on Bit.ly raises $2 million to shorten URLs like this one
Why not just buy tinyURL and a few of the other big link shorteners for 500K each, and then spend 1 million building an analytic platform.
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