Email is one of the most critical communication channels for Zendesk. Our system sends and receives millions of emails a day and our customers rely on us to keep the processing times fast and maintain high outbound delivery rates. The email team is a core product group that does platform, operational, and feature work.
About you:
* You are curious and love solving difficult problems
* You are mature, empathetic, and have strong communication skills
* Colleagues describe your code as beautifully clean, efficient, and maintainable
* You have deep experience with at least one dynamic language, preferably Ruby
* You know your way around relational and key-value datastores
* You have experience working on large-scale, business-critical systems
Some nice-to-haves:
* You have prior experience working on the front-end (React/Redux an even greater nice-to-have)
* You have ops experience and have worked with Docker and K8s
* You are familiar with email standards (and how they’re broken)
* You understand or have worked with SPF, DKIM & DMARC
* You have a Bachelor's (and/or graduate) degree in Computer Science or related