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blakethorne

41 karma · joined October 22, 2015

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Show HN: A tool to generate incident messages

atlassian.com·2 pts·blakethorne·
0

Why We Use Coding Challenges to Hire Developers

blog.statuspage.io·3 pts·blakethorne·
1

Hiring Juniors

ryanbigg.com·2 pts·blakethorne·
0

We’re Drowning in Content. Recommendations Are What We Need

wired.com·3 pts·blakethorne·
0

Great support teams are built on habits, not rules

blog.statuspage.io·1 pts·blakethorne·
0

Why Clear Language Is the Secret to a Great Homepage

blog.statuspage.io·2 pts·blakethorne·
0

On Writing Well When You’re in a Damn Hurry

blog.statuspage.io·2 pts·blakethorne·
0

Our Startup Toolkit: All the Tools and Apps We Use to Serve 2,000+ Customers

blog.statuspage.io·2 pts·blakethorne·
0

Support Weekly: A new curated newsletter on customer support

support-weekly.statuspage.io·1 pts·blakethorne·
0

We Filed 100 Support Tickets to Learn How to Send Better Customer Service Emails

blog.statuspage.io·3 pts·blakethorne·
1

Why, No Exceptions, Everyone at Our Company Talks to Customers

blog.statuspage.io·2 pts·blakethorne·
0

Live Chat with Cindy Alvarez, Author: “Lean Customer Development,” UX at Yammer

attendee.gotowebinar.com·1 pts·blakethorne·
0

How a Coding Project Got Us $117K in New Revenue

blog.statuspage.io·4 pts·blakethorne·
0

Customer Support That Doesn’t Scale: The Magic of the Handwritten Thank You Note

blog.statuspage.io·1 pts·blakethorne·
1

40 Tips for Dramatically Better Emails

getvero.com·2 pts·blakethorne·
0

Startup Roundtable: Onboarding New Employees

1 pts·blakethorne·
0

Why Nobody Cares About Your Company's Story

blog.statuspage.io·3 pts·blakethorne·
0

Why most public apologies suck

blog.statuspage.io·58 pts·blakethorne·
60

How to Communicate Better with IT Colleagues

blog.statuspage.io·2 pts·blakethorne·
0

How to Be Transparent Without Giving Ammunition to Your Competition

blog.statuspage.io·1 pts·blakethorne·
0