This is a very cool concept. I'm looking forward to it taking shape!
50 karma · joined February 10, 2011
One concern I'd have if using this product, is that often the customer says what they think they want, but don't actually need. So I'd expect there to be some decent "management" tools for working through all the feedback. Maybe some sort of internal scoring or feedback system within the company or something.
Also, MailBliss allows you to create "anonymous" emails - so you don't have to give away your cell phone number.
Although I suppose those who use these sites are already the type of are willing to put in that exact effort, so that could skew the results.
I found a bit of background noise in the audio -- you might want to look into getting a better mic.