chrisgo888

I have tried contacting you guys at least 10 times (emails to help, support, sean, sheel and left VM at the 855 #) during hte last 2 months after completing my merchant account process for Samurai. I have NEVER received an email back, even a courtesy note saying "due to the Groupon acquisition, we are not processing new accounts" or "we have received your email, can we reply back on <date>".

I guess the bottomline is when are you guys going to be back to normal?

1) Cleaned up support options on the website - remove the old emails and phone #s if they don't work or nobody is manning them

2) Reply to support within a reasonable amount of time like 24-48 hours

I just need a date so I can stop bothering you until then.

Chris

Same with me, I just completed my merchant account with Feefighters to be able to use Samurai. I've tried all the support emails, including calling the phone # and leaving a voicemail. My original contact was Sheel and Sean but they are not even replying to their personal emails @feefighters.com. It's good that I haven't switched to their service yet but I am assuming they are NOT continuing this service anymore?