drink coffee; use Pivotal Tracker, don't check email.
219 karma · joined December 8, 2009
I apologize for any harm I may have caused with the previous font. Please let me know if you are having trouble viewing the font.
That's a good idea to give customers the option to do it on their own. However, in that case I cannot guarantee to their respondents that the company will make good on their promise.
This is hard to test before having a product because most companies will say they would donate to charity, but then do not when it comes down to it.
I will let you know how it goes.
Thanks again.
For anyone interested, I am organizing a Startup Meetup in Cluj on Dec. 20: http://www.meetup.com/cluj-rb/events/43578682/
I want to keep it manageable for my users. If you give a user infinite options, they will be overwhelmed. So, I am not entirely sure how to strike that balance.
Currently a company chooses 5 of 20 charities, and their customers choose 1 of those 5.
I think it's a good way to teach yourself to be "lean" (in the parlance of our times)
The correlation goes more like this:
Scenario 1: Company wants to take 20 minutes to complete their survey so they make more money. You delete it.
Scenario 2: Company wants you to take a 5 question survey, and they will donate $1 to a charity of your choice if you do it. You are more likely to actually take it because the company showed they're willing to do something selfless in return for your selfless act.
1. I thought shorter = better in domain names. No?
2. It's an interesting point. Some think it's too much. Some told me it's too little. This covers credit card charges as well. Anything less than $1 donated is not worth it (hence why iPhone apps are .99).
3. By that reasoning any software should be free. But I would like to continue eating and sleeping in a bed at the same time.
4. Interesting point. I hadn't thought about it sending that message.
5. The research I looked at shows that if the company does a selfless act, their customers are more likely to be genuine in their acts. So, while you might give trash answers to get in to an iPad drawing, you're less likely to do that for the Red Cross to get a $1. Basically, people who like giving to charity typically aren't the type to give junk answers to surveys.
6. Response rates vary by industry. The university I worked at had a 80% response rate, whereas a local bank has a 10% response rate. So I tried to use an average response rate.
Thanks again for the feedback.
3. I will do that. Maybe a feature comparison page. Good suggestion.
4. What do you mean by a "panel of respondents" ? Do you mean that I would have people of different demographic areas taking public surveys?
If you have any other suggestions, please email me (flaviu@eval.me)
Pricing: It may be a lot but I think every customer's opinion should be worth at least $1.25. If a company does not value their customer's opinion that much, they shouldn't send the survey.
Sample: I would argue the sample is already skewed towards people who either love or hate your product. I think the charity component skews it less because the act of giving your time and opinion is very similar to the act of giving to charity. Hence, more of your customers can connect with that charitable act than say, entering a drawing for a prize.
Video: I am sorry you were disappointed about it not being an in person survey system. That was not my intent.
3. There is more information on the About page, but I think you're looking for a feature comparison page. That's a great idea and I will get on it.
4. The results is a webpage report, with the option of downloading it to excel.
As for self-justification, I don't think my blog post is any more self-righteousness than your comment.
It helps some people: http://carlosedp.com/posts/some-people-need-challenges-to-gr...
If you send me the CSS code that would help make it more readable, I'll make it live.
1. Somebody else had mentioned this and I am working on it. Currently, the list of charities will show up when you create the survey and you have to select 5 of 20 charities.
2. This is a great suggestion. I wil A/B test whether Register or Sign Up gets more sign ups to be able to decide which is better.
3. Product based incentives are a great idea. I am not entirely sure how I would implement that though.
As for skewing the survey pool, I would argue the pool is already skewed towards people who either love or hate your product.
I think the charity component skews it less because the act of giving your time and opinion is very similar to the act of giving to charity. Hence, more of your customers can connect with that charitable act than say, entering a drawing for a prize.
Lesson Learned: I thought you just pay and a video gets made. But there's a bunch more work I had to put in, like write the exact script, and make sure the story boards matched that script.
Same goes for design. You want the designer to have some creative freedom, but also enough guidelines to make what you want. I had already designed the site and logo and most of the functionality myself, so the designer had an easier time improving upon the ugly design I had made :)
However, this is a service already built to do that and it may save them the time and money to build their own.
Moreover, customer feedback often needs to be anonymous. So, if the company runs it, the customer may not feel as comfortable sharing their true opinion. A third party would be more desirable in those cases.