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collin128

195 karma · joined June 17, 2011

I'm the sales/business side of our founding team.

Co-founder of Predictable Revenue, previously Carb.io & voltageCRM.

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collin128··on Ask HN: I built it, nobody came, now what?
Check out Ash Maurya's blog post the 10X product launch. From memory and possibly a few other thought leaders it looks a little bit like this:

1. Conduct customer development interviews where you interview potential users and don't show them your product. Simply ask questions that will demonstrate to you if they have pain.

2. For each pain statement, ask them to rank it's importance on a scale of 1 to 10 and their satisfaction with their current solution on a scale of 1 to 10. This helps you quantify the size of the opportunity.

2.a. repeat this process 50 to 200 times.

3. Stock rank your pain statements based on the largest surface area.

4. Build an MVP.

5. Show it to the people that rated the pains the highest and ask for feedback.

6. If you really nailed it they will be asking you how they can become customers.

7. If they're not asking how they can buy then ask for more feedback.

I think the quantify step was pulled from "lean product management".

I've followed this twice and you usually have to loop through the feedback step a few times before you get it.

Both times, my first 10 customers have come from these interviews and my next 100 have come from referrals from those initial 10. I think that's the gist of Ash's 10x product launch.

I'm being fairly brief because it's a complex subject and I'm on mobile.

collin128··on Ask HN: Best Source for Desktop Backgrounds
This comment brings me back to XP
collin128··on Goldman Sachs Working Conditions Survey
I did 80's (over 5 days) for an extended period of time twice and you definitely adjust.

Looking back, the quality of work was definitely diminished. It didn't impact me too greatly in the first because it was a sales role primarily filling out RFPs. The second time was my startup and I am confident I made plenty of bad decisions due to lack of relaxation/sleep/exercise.

collin128··on Canadians derailed a train and drove it to City Hall for power after a ice storm
Not an engineer but I used to sell generators. I believe constant rpm eng/alternator is pretty common practice. From memory and a quick Google search, 1800 rpm produces 60hz and 1500 produces 50hz in newer alternators. I'm unfamiliar with these engine/alternator combos so they likely operate slightly differently.

Most power generating units operate at a relatively fixed rpm for longevity and will ramp a little during heavy load.

Source: https://www.generatorsource.com/Generator_Frequency_Conversi...

Also pulled up an old spec sheet for a Cummins and it had the same rpm/Hz specs.

Link to PDF: https://www.google.com/url?sa=t&source=web&rct=j&url=https:/...

Edit: added link to spec sheet

collin128··on Ask HN: How do custom software dev firms make money?
Here's a different angle for you.

Most of these dev agencies total revenue size is naturally capped at the networks of the founders and referrals from previous clients. I've seen anywhere from $1m - $10m.

Source - people turn to my company to help them grow. General web dev clients find it hard to differentiate enough to cost effectively scale up customer acquisition.

DM me if you want to see the formulas I've worked out that represent the above idea. Not real math, I'm a sales guy haha, just representations of these ideas formatted like a Google sheet formula.

collin128··on Mac keyboard shortcuts
It's not perfect but I've learned to love it. Command + Tab to the minimised app, while still pressing Command, press and hold Option, then release command. That pulls up the minimised app assuming you only have one instance. Here's a better explanation: https://www.google.com/amp/s/lifehacker.com/hold-down-the-op...
collin128··on Rackspace Interview Process
We're very new at hiring but one of our advisors recommended the STAR approach and I feel it's been quite effective.

Context: hired 15 people in the last year.

collin128··on Show HN: VisualCV – A simple way to build parsable resumes for web and print
My About.me just expired, I think I just found my replacement. Looks good so far.
collin128··on Ask HN: Outsourcing sales to virtual freelancers?
Sales-savvy-co-founder of a bootstrapped company here. Stop. You don't need a sales person, you shouldn't be cold calling, or even selling over the phone.

Why?

It won't be profitable at your current pricing model ($132/year) unless you are pursuing large universities or university buying groups that can purchase 75+ licenses per year (~$10k ACV).

If your ACV for each sale is over $10k (even $5k but that's getting down there) then it makes sense to have a direct sales team.

If your ACV is under $10k, then you'll need to find more capital efficient ways of reaching customers. Not my area of expertise, David Skok has a great post about sales complexity that'll do a much better job than I can [0].

If you're ACV is above $10k I'd be happy to offer some tips on building a sales team behind that (I don't charge for consulting). We have a product that you're a little too early for but may be able to help when you're further down the road.

My details are in my profile, feel free to reach out if you'd like some advice.

[0] http://www.forentrepreneurs.com/sales-complexity/

Edit: Moving link to bottom.

collin128··on Why Startups Need to Focus on Sales, Not Marketing
Pure "cold calling" isn't the only way (but I've been there too) predictablerevenue.com/book changed the course of my first company by helping us fail faster. We built some internal tools to support the 'Cold Calling 2.0' process he lays out in the book and when we realized our product wasn't sellable, we pivoted our company around the tools we built.

6 months in, we're doing more revenue each month than we did all of last year.

collin128··on Monthly revenue breakdown of PlentyOfFish's early days
The motion carries. Markus will spend more time on HN :)

Marcus, you shared a great talk a few months ago at Launch Academy and it really helped me get through a difficult period in starting my company, thank you. I had just bootstrapped my company for 20 months (read: hadn't had a paycheque in 20 months), now we're month 24 and things are rolling quite nicely (read: paid myself in April!!!!).

collin128··on PrintToPeer networks your 3D printer so you can build your own bot farm
I've seen it in action and it basically works as described. We have a makerbot sitting in the middle of our office and it's awesome.
collin128··on Inside the ‘DarkMarket’ prototype, a Silk Road the FBI can't seize
Exactly. A little social engineering by the police could quickly erode the trust in the network.

Police could set up a ring of their own accounts, facilitate fake transactions amongst each other, leave positive reviews, take down one large player, then shut that ring down. Imagine hundreds of these rings within the network.

collin128··on Free Startup Ideas
There's a very well funded company in Vancouver (yes, really) that's working on #38 a crunchbase for charities. So far they've linked up all Canadian charities to their platform (US next) and are themselves a registered charity.

What's unique is that you can 'donate' to them anytime, get a tax receipt, & decide which charity to give to at a later date.

They're called Chimp Fund (Chimp.net) - I've met the founders and contracted for them before.

collin128··on PayPal washes its hands of Bitcoin scam
Page doesn't exist anymore.
collin128··on US invasion plan for Canada (1920) [pdf]
I'd fund you on Kickstarter...
collin128··on TIL: Marissa Mayer Still Uses Gmail
page doesn't exist anymore.
collin128··on Ask HN: How do you manage your sales leads?
Congrats on the 40k leads, that's an impressive number given your estimated ACV. Maybe you could share a few secrets with us as to how you've managed to generate so many.

Depending on the source and your definition of warm lead you have lots of options. I caution you, as a salesperson myself, not to just throw them all into a CRM willy nilly. Doing so will be information overload and can potentially make things harder on yourself. Excel is the fastest/lightest (non-techincal) UI for viewing and manipulating that size of data.

Your best bet is to come up with some qualification criteria and, as someone already suggested above, try to filter it down to 2k of the best (highest value) leads. From here, I'd work out an approach strategy (read the book: Predictable Revenue) and get working.

Using conservative numbers, 2k leads per month will keep very busy and your pipeline full.

Happy selling.

collin128··on Ask HN: Share a learning & a happy moment from your startup in 2013
Testing a new hypothesis after 18 months that resulted in 5 new paying customers AND an exciting new direction for our startup.
collin128··on Ask HN: Which SaaS apps have the best UI?
Todoist
collin128··on Get Ready For The Streaming-Music Die-Off
It would be great to see a few of these services take the Netflix model and cut out the record labels.
collin128··on List of cognitive biases
Correct. It's a great read. He weaves theory with storytelling better than any other author I've read.
collin128··on Are you alone in San Francisco on Thanksgiving? Join Us
And Gastown, right around the corner from GrowLab/Launch Academy.
collin128··on KKK Member Walks up to Black Musician in Bar
Wow, simply an inspiring tale of a daring man who also happens to be a great musician.
collin128··on Any Tech Sites that don't always talk about Google, Apple, Samsung, Microsoft?
techvibes.com (Canada)
collin128··on Row over US mobile phone 'cockroach backpack' app
there was a U of W study posted here a month or two back showing the first human brain to brain interface. Very cool, very creep.

There's a video of one guy playing an FPS without a fire button on his mouse, every time he goes to shoot someone, his connected partner in another wing of the campus presses the fire button on a keyboard. The man with the fire button can't see anything except for a keyboard.

collin128··on MIT Wristband Could Make Air Conditioning Obsolete
Roofing also plays a part in cooling your home. The old cedar shakes roofing systems are naturally porous and enable ventilation.

Unfortunately, most people forget about this when the re-roof with asphalt shingles and rubberized underlays. The combination of the two lock in the heat.

collin128··on The open source debacle of HealthCare.gov; it's enough to make you sick
Wasn't the github repo (front end / open source) taken down because people were posting bug reports for the back end system (closed source & unrelated)?
collin128··on Why you’re not making sales
That depends on what and how much your product is.

For example -

A $10k per month email marketing service will need to go through many different stages of approval and have multiple buying influences involved.

On the other hand,

A $10 per month Gmail add on could be purchased on a corporate card or even one's personal card and then expensed.

Scenario 1 - no, building ONLY for the users is a bad idea because they aren't the only ones buying.

Scenario 2 - yes, the purchase is small enough to be handled by the user or at the highest the users boss (because they sign off on the expense reports).

We touch briefly on the subject in a blog post from last year: http://blog.voltagecrm.com/mapping-the-sales-process-part-36...

Hope that helps.

collin128··on Smoothies and fruit juices are a new risk to health
It was Betty Crocker's cake mix. Cakes are made for celebrating, so making it too easy lessened the experience of baking something to make someone else happy. People felt like it was too easy without the eggs, like they were taking a shortcut.

Or so the study says. I can't find the source from my notes.

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