36 karma · joined July 24, 2017
If loneliness is an epidemic then show some facts. Suicide rates, are computer programmers doing it more construction works? Other kinds of engineers? Police and firemen? No they are not. (fact check www.learning-mind.com/suicide-rates-professions/)
So everyone please help out. When you see crap like this article, call shenanigans. Don't take advice from snake oil salesmen.
1) Be polite even when they are not. (The authors approach of doing this makes you sound like a teenager trying to take the car on a date, skip it)
2) hear what the customer is really saying not what you think they are saying. Don't immediately bucket them.
3) Calm the customer down. "Yes Ma'am, I don't know why it isn't working but we are going to fix it. I just need to ask a few questions..."
4) Don't waste the customer's time. This is a big one. Your staff should not be constantly calling for a manager. They should be trained before they go online.
Everything else is just trying to cover for the fact that you can't seem to do your job. If you are rude, gruff, and speak with a funny accent they will love you if you solve their problem.