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evanhamilton

153 karma · joined May 7, 2010

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You don't become evil overnight

evanhamilton.com·2 pts·evanhamilton·
0

A challenge to the Twitter IPO winners

evanhamilton.com·2 pts·evanhamilton·
0

IRL customer support

community.uservoice.com·2 pts·evanhamilton·
0

Why do product managers hate customer feedback?

community.uservoice.com·1 pts·evanhamilton·
0

How Microsoft actually tries to listen to millions of Visual Studio customers

community.uservoice.com·1 pts·evanhamilton·
0

Thank you Dan Shipper

metricsparrow.com·4 pts·evanhamilton·
0

How MUCH do they want it?

community.uservoice.com·1 pts·evanhamilton·
0

Everyone's customers are wrong and their data is lying

community.uservoice.com·3 pts·evanhamilton·
0

Don't make an ASS out of U and ME

community.uservoice.com·2 pts·evanhamilton·
1

If your devs aren't doing support, you're missing out

community.uservoice.com·2 pts·evanhamilton·
0

Taco Tuesdays. (wasting time vs building culture)

community.uservoice.com·1 pts·evanhamilton·
0

How dinosaurs got Wufoo’s investors a 29,561% return [video]

community.uservoice.com·18 pts·evanhamilton·
4

How to tell if SEO is dead

metricsparrow.com·2 pts·evanhamilton·
0

Why doing customer support in 2013 is going to be awesome

community.uservoice.com·1 pts·evanhamilton·
0

Jason Calacanis is right about one thing

community.uservoice.com·3 pts·evanhamilton·
0

The mobile gold rush is over

community.uservoice.com·3 pts·evanhamilton·
0

Typeset.css: open source CSS typography reset for styling user-generated content

developer.uservoice.com·32 pts·evanhamilton·
8

The science of customer service: emoticons make 84% more users happy

uservoice.com·4 pts·evanhamilton·
1

Net Promoter is a bad measure of customer satisfaction (& what we use instead)

uservoice.com·5 pts·evanhamilton·
0

Sorry, but your customers don't care if you're sorry.

uservoice.com·18 pts·evanhamilton·
18

How Airbnb scaled to 24/7 support (including phone) in 1 month

uservoice.com·49 pts·evanhamilton·
9

How to prepare your customer service for SXSW in 30m

uservoice.com·3 pts·evanhamilton·
0