Excellent, concise overview of stuff to explore—
7 karma · joined July 4, 2010
See https://news.ycombinator.com/item?id=34650987 for discussion on why this change was problematic.
This does seem like a key aspect of the "service" component of SaaS, in particular for cases where data is deleted or is otherwise difficult to restore (i.e. recovery involves more than just a new, valid credit card number). Maybe we need some sort of SaaS evaluation or ranking system that took these types of policies (grace periods, etc) into account...