Hi @nicopappl, I forwarded your feedback to the responsible product owner and have received an answer: "Thank you for your detailed feedback and for taking the time to do so. We regret that your experience on the Swiss Post portal was not satisfactory. We will be happy to take your feedback on and see what we can improve in the future in terms of wording/translations and the general customer experience when placing orders.
Nevertheless, we of course hope that the order was executed satisfactorily following the placement of the order. We would be delighted if you could place orders with Post CH Ltd in future as well."