gspleen

This is strange. I was curious about the meaning of “pretending to be armless John” so I googled it.

There is only result for the use of that phrase:

Your post.

So what's your fun example situation for us of someone “pretending to be armless John”?

https://www.google.com/search?q=%E2%80%9Cpretending+to+be+ar...

We were informed that it was common and no trouble for you to accept a dataset and handle the import into your system.

Upon pulling that dataset and waiting on several multi-day delays we were told that, oh, you don't do that in our case and that most clients just did it themselves over an API. Which we then did internally as a last minute item on a very tight, very big deadline. Just the sort of thing that's fun to do with client credit card data.

Past that I'm not interested in giving out any more info about my company.

EDIT: Wow. Sure am glad that I bothered to type up an honest answer.

My team received similar support recently.

Want to know why their support sucks? Everyone in the company is on rotating support desk duty.

I'm not kidding. They believe it keeps everyone grounded or keeps everyone familiar with the product or some other malarkey.

Once I read into that a bit more their support delays, lost emails, and shoddy advice all made a lot more sense.