iFelix

great thanks for the tip, we'll try it!

Thanks for the feedback! Especially on sales not necessarily being modelled as a pipeline, that's something we need to think of more. Integrations will come this year.

Agree! Linear is a good example of a company picking up steam with a design/quality-first approach when the market leader Jira suffers from feature bloat. Hope we can make a similar comparaison one day!

Thank you!

Thanks Maxime! Had to Google SLC, for those who are reading it's "Simple, Lovable and Complete" — and exactly where we'd like to get soon yes :-)

Oh thank you Lennard! Wishing the best for Langdock too!

SugarCRM has been sold to a PE fund and close the source years ago. There is a project called SuiteCRM that took over the source code, and they did a great job considering it's a small organization, but it didn't evolve the way it would have if SugarCRM had remained open and under the same ownership

I like the "crm.json" image. We definitely want to work on doing something modular like this.

I also wanted to price differently than by seat initially. Because CRMs tends to be the source of truth for the whole organizations, and usually teams like customer support are left out because it's not worth paying a license for them to just read the information the sales have put in, while it would be useful. But we didn't find a better way to price in the end. Pricing by usage feels off since there is no cost associated to usage (a user that logs more activities is not going to cost us more). How would you charge then?

Noted for email automation / lead enrichment!

We'll focus on providing a cloud hosted version, because not everyone knows how to or want to self-host.

We don't really think in terms of runway yet as the company has just been setup. YC gave us 500k which we haven't spent yet.

Haha, it's the usual market price for a nice one-word .com ; I don't see this as money thrown away like spending in ads for example, it's closer to a real estate investment in my opinion

Thanks a lot! It's a long-term play but we'll get there

Your question is right on spot. We are three founders with a passion for design (1 designer + 2 ex-Airbnb were design was key to the culture), building this product 2 decades after Salesforce when the tech is different, so we will approach problems with different priorities and ways of thinking than Salesforce did. But there is definitely some naivety and some challenge ahead of us, as none us is an expert ERP/CRM user. We'll be very careful making design decisions on structural elements like like custom fields yes!

Thanks! One of the reasons there hasn't been that many good alternatives is indeed that the product surface is very big. We asked ourselves before launching here if it was too early but the reality is that there will always be more features we can build. Odoo is an example of a super successful open source project in that category but it took them many years of development to get there. I hope that we can find a product market fit faster, by starting with simpler CRM use-cases and expanding slowly to new use-cases (CPQ, Marketing, Commerce) once we've got the basics right.

It led to some fun conversations but most people just ignore the WhatsApp link. Definitely not something we're going to keep long-term. The initial goal was to be able to engage with a few users that were willing to, to do real customer interviews and not just have them fill an impersonal form

What type of phone integration would you need? Do you use an external provider like Aircall? If you don't, I know Close.com has a built-in phone functionality so maybe their solution could fit your need?

We definitely need to work on integrations soon!

Sorry this isn't intentional! I had just logged an issue here from a previous comment: https://github.com/twentyhq/twenty/issues/763

I'm really eager to get to the point where we can work on CRM extensibility and developer experience. We're hoping to bring traditional web development workflows and not re-invent anything. We opted for a multi-tenant infrastructure for the cloud hosted version so there will be some additional challenges to make it work in that context!

Thanks for sharing! This is so good it could become our internal dashboard

Thanks for letting us know, I've logged an issue, we'll fix that this week or next week. https://github.com/twentyhq/twenty/issues/763

I thought building on TipTap would take too much time but I was wrong. I've looked into TipTap extensions and it seems that in less than a week you can build a very decent Notion-like editor. So we will be rebuilding everything with TipTap soon.

Initially I chose Blocknote over EditorJS because I wanted draggable blocks / something that feels more like Notion. But it wasn't a good call to make the decision based on that.

Thanks! We plan to add custom fields in August. Super interesting feedback. There's indeed a balance to strike between: - easy to configure by everyone which ends up in a mess - full config-as-code and developers become a bottleneck Hasura is an example of an app that started as UI-driven and I feel is becoming more code-driven. Probably a frequent natural path as product evolve and move from SMB to Enterprise. Since the CRM buyer is often the Head of Sales, we'll have to be smart to sell them the more restrictive path!

100% agree. And we are not there yet. But I feel like open source is the best answer to 1 (building an ecosystem of integrations), and that it will also allow us to build a better platform for developers (2): why learn Aura components/Apex when you already know and can use Typescript/React?

It cost us ~$100k from a broker. I've always loved nice domain names and I had some cash because I sold my previous company to Airbnb so I was happy to spend it!

Yes that's something we've considered. Veeva and nCino are two examples of billion-dollar companies built on top of Salesforce and verticalized in one industry, so there is a need for what you describe. If we want to go this path we would have to move to an MIT license. We will learn with the community and adapt!

Sorry. It was down a few minutes ago but should be back now? Could you trying clearing the cache (cmd + shift + r)?

Not trying to hide our competition but honestly, we came to build this because I didn't find any.

The leader 15 years ago was SugarCRM but sadly they ended up getting bought by a PE fund and closing the source. There is a project called SuiteCRM[1] that continued with an open source fork but in my opinion they lack the "modern" touch that we were looking for.

Besides that, other options I've seen are Yeti [2] or Odoo [3]. Odoo is very successful but it's different because it's an ERP so CRM is only a small part of what they do. They tend do do a lot of things so can't do all of them very well.

[1] https://github.com/salesagility/SuiteCRM [2] https://github.com/YetiForceCompany/YetiForceCRM [3] https://github.com/odoo/odoo

Yes that's exactly what we've seen! A lot of companies we've talked with don't have a datawarehouse / reverse-ETL, so they use the CRM for that instead,and the integrations are core the CRM value prop. That's what makes it hard for small CRMs with a nice UI to compete with large players. From that perspective, I think being open source will help us a lot build this network of integrations faster

Great feedback that we should prioritize it as early as possible, thanks!

Sorry about this. Our focus for this launch was the Github repo / local setup, I should have made that more clear. We haven't launched to non-developer audience yet, that's why our marketing website redirects to a waiting list. If you want to try the app quickly you can just go to app.twenty.com and put a fake email address if you don't want to give yours. The signup is quick.

OK it should be back now

Sorry about that, not sure if it's the HN trafic that crashed the server or something else. We're looking into it. The signup is on app.twenty.com and hopefully it should be back soon, I'll reply to this post when it is