46 karma · joined April 10, 2013
I am fortunate in that I am valued within my organisation for my 'generalist' spread of skills (including communication, development, analysis & sales). It's clear to me how useful it is to be able to approach a problem from several angles and engage with specialists from different areas effectively.
However, if I ever want to move out of my current organisation, I feel as though I would end up taking a significant step backwards in my career because almost all advertised jobs are specialised roles.
This creates a constant pressure in my mind to specialise and focus more on a single area.
Regarding the business-level support, I think it's fair enough for the store to deliver a baseline level of support to consumers for free and a paid-for service for people who need priority and/or loaner machines to cover the repair period. I personally don't think that yelling at managers should result in priority over other people in the queue.
I think the main issue here is that because Apple integrate their batteries like they do, it's not possible to perform what was once a simple repair yourself. I'm personally okay with that, because the outstanding battery life on my MacBook Pro is a boon almost every single day.