41 karma · joined June 14, 2010
My experience is that a company would rather assemble a team of low level business people to power through raw data or cobbled together observations for weeks rather than pull a developer off of doing CSS tweaks on the company's about page to actually solve the problem once in for all.
Using good tools can be a religious experience and make a company much leaner, meaner, and effective. However building good tools is high risk and rarely something company's want to work on (hence the problem with enterprise software in general).
My main thought is that rarely can a company pull either their business or tech people off of "working in" the company to "work on" the company for a few weeks to improve their reporting.