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maliman

104 karma · joined August 13, 2015

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maliman··on Show HN: A DigitalOcean-like support community for your website in 3 minutes
Do you mean the stuff to take care of it? We wish we could :) For now it's only the tool
maliman··on Show HN: A DigitalOcean-like support community for your website in 3 minutes
Can you retry now?
maliman··on Show HN: A DigitalOcean-like support community for your website in 3 minutes
All the communities have to deal with that at some point, but that doesn't prevent good value from happening. One thing we did at Haash is letting members know of existing questions while they're typing a new one.
maliman··on Show HN: A DigitalOcean-like support community for your website in 3 minutes
Very funny lol
maliman··on Show HN: A DigitalOcean-like support community for your website in 3 minutes
Guaranteed!
maliman··on Show HN: A DigitalOcean-like support community for your website in 3 minutes
A lot of startups now are using almost the same styling libraries.
maliman··on Show HN: A DigitalOcean-like support community for your website in 3 minutes
We'll add email signup very soon, can you fill in this form so that we let you know https://haaash.typeform.com/to/IOrUUI . Thank you!
maliman··on Show HN: A DigitalOcean-like support community for your website in 3 minutes
We've put up this form https://haaash.typeform.com/to/IOrUUI for those who exclusively want to sign up with email. We'll add email sign up very soon and let you know. Thank you!
maliman··on Show HN: A DigitalOcean-like support community for your website in 3 minutes
For those frustrated that there's no email signup, please fill in this form https://haaash.typeform.com/to/IOrUUI . We'll notify you once we add it very soon. Thank you!
maliman··on Show HN: A DigitalOcean-like support community for your website in 3 minutes
It's a Q&A which is different from a forum, i will quote Adam Lear [1] from this answer [2] on Stackoverfolw to point out the differences(Stackoverflow being a Q&A)

[quote]

Stack Overflow is not a forum. Forums are largely discussion-based and tend to follow less strict rules about what posts can be like.

On Stack Overflow (and Stack Exchange in general), we require every new thread to be started with a question and every response to that question to be an attempt at answering it.

For example, on a forum you might ask how to run a game in windowed mode. You will get several responses, some of which will be nothing but "oh, I love that game!" or "I haven't played that in a while, wow." You'll be lucky if you get a relevant response. By contrast, on Stack Exchange you'd get practical responses that are 100% relevant to your question.

[end quote]

This model (meaning the Q&A) has been proven to be extremely efficient in managing community driven support. DigitalOcean community https://www.digitalocean.com/community/questions is one successful example.

Alongside with the Q&A, DigitalOcean introduced Tutorials crowdsourcing which also proved to be a smart and cost efficient vector of educating customers and sharing knowledge.

What Haash does is letting you create a similar support infrastructure at very low price and in just 3 minutes.

[1] http://meta.stackexchange.com/users/155160/adam-lear [2] http://meta.stackexchange.com/questions/92107/is-stack-overf...

maliman··on Show HN: A DigitalOcean-like support community for your website in 3 minutes
Yeah we hope so. FYI, the origin of the name go back to our early days with ruby, A hash table (hash map) is actually a data structure used to implement an associative array (see https://en.wikipedia.org/wiki/Hash_table). Basically a collection of data in our case product information.
maliman··on Show HN: A DigitalOcean-like support community for your website in 3 minutes
For those frustrated that there's no email signup, please fill in this form https://haaash.typeform.com/to/IOrUUI . We'll notify you once we add it very soon. Thank you!
maliman··on Show HN: A DigitalOcean-like support community for your website in 3 minutes
Thanks for catching it
maliman··on Show HN: A DigitalOcean-like support community for your website in 3 minutes
Cool, I'll definitely do!
maliman··on Show HN: A DigitalOcean-like support community for your website in 3 minutes
Got it, We though Twitter & Facebook are a good way to get people easily onboarded and their details filled in effortlessly.

PS: For those afraid of any privacy issues, the permissions are very basic, we do only get your email, avatar and short bio.

maliman··on Show HN: A DigitalOcean-like support community for your website in 3 minutes
Yes you can use your own domain name with a CNAME. Email me at malih.soufian at gmail.com once you create your Haash and we'll make the config for you
maliman··on Show HN: A DigitalOcean-like support community for your website in 3 minutes
Sorry about that, we'll add email signup very soon
maliman··on Show HN: A DigitalOcean-like support community for your website in 3 minutes
Yes, the Q&A is Stackoverflow like but the overall support community is DigitalOcean like https://www.digitalocean.com/community/questions
maliman··on Show HN: A DigitalOcean-like support community for your website in 3 minutes
Thanks neom for the great feedback!
maliman··on Show HN: A DigitalOcean-like support community for your website in 3 minutes
Awesome, glad you liked the design
maliman··on Show HN: A DigitalOcean-like support community for your website in 3 minutes
Sorry about that, it seems like we misspelled the link
maliman··on Show HN: A DigitalOcean-like support community for your website in 3 minutes
Thanks for catching that we'll dig into that
maliman··on Show HN: A DigitalOcean-like support community for your website in 3 minutes
Yes that's a good way to go to. Although you might hack Haash right now to not show questions and answers to the public, we might consider a sophisticated version of that.
maliman··on Show HN: A DigitalOcean-like support community for your website in 3 minutes
Ok we'll so sorry about that
maliman··on Show HN: A DigitalOcean-like support community for your website in 3 minutes
Thank you feedback noted. We'll add email login and fine tune the UI soon
maliman··on Show HN: A DigitalOcean-like support community for your website in 3 minutes
Got it, we'll revise it sure,
maliman··on Show HN: A DigitalOcean-like support community for your website in 3 minutes
Thank you, we'll definitely fine tune as we learn.
maliman··on Show HN: A DigitalOcean-like support community for your website in 3 minutes
Sorry about that, it's only a quick way to get started and a lazy way to have its avatar and bio autofilled. We'll add the email signup very soon.
maliman··on Show HN: A DigitalOcean-like support community for your website in 3 minutes
Oups! sorry about that. Alongside with the support community, we have a FAQs module. The two makes a smart help center (FAQs and community). You ended up on the main help center landing page where there are two pricing schemes . One if you use only FAQs $5/mo and the other if you use both (FAQs and community) starting at $29/mo.
maliman··on Show HN: A DigitalOcean-like support community for your website in 3 minutes
Hi Yalooz, thanks for the insights. Ok we'll work on that
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