They shouldn't be giving their customers a static IP, they should be giving them a 'customername.ourplatform.com' address that the customer can point a CNAME at.
114 karma · joined April 6, 2012
What job title would you suggest to find people with a working knowledge of programming, config management, and infrastructure/systems internals? If all you can do is copy-paste jenkins tutorials off of the internet, you're not a "senior" anything.
Nonetheless, it seems silly to complain about a lack of knowledge and then complain about somebody trying to share knowledge. I've definitely wanted to lock coworkers in a room with a copy of _The_Linux_Programming_Interface_ before, but maybe a video series on similar topics would be better-received.
Speaking as someone who studied violin in college, this is absurd - you can't judge an entire audition based on a 6-second clip. Was any effort made to ensure that the clip was representative of the entire performance?
Also, a video can give you an idea of the musician's technique, which for many instruments is probably worth a lot more than an arbitrary 6 seconds of audio.
Around 5 years ago, I made a typo on a balance transfer from my bank to paypal. I did not have enough money to cover the balance transfer in my account, or in any other account (I was a starving college student at the time.) When I called paypal, they informed me that there was nothing at all that they could do for me. I called multiple times and asked for supervisors, but they refused to do anything. Paypal attempted the transfer twice a day for the better part of a week, racking up massive overdraft fees on my account.
I finally got my bank to block all paypal transactions and they were kind enough to waive the fees, but I will never again deal with paypal.
Similarly frustrating was my experience with yahoo mail support. Last year, a yahoo mail account that I created around 2002 and forgot about had been hacked. It was sending rather embarrasing spam email to all my contacts, and I was unable to reset the password for the account because I had not provided real answers to the security questions.
I emailed their customer support and told them that I understood that they could not give me access to the account without the answers to the security questions, but I would like them to close the account as it was clearly in violation to their TOS.
They responded asking me the answers to the security questions. I tried to explain in several emails that I simply wanted the account CLOSED, but every response from yahoo support was "We can give you access to the account if you please provide the answers to the security questions." I got no indication whatsoever that they even understood what I was asking.
I understand that providing support is expensive and that you receive lots of stupid questions, but any company that treats me like paypal and yahoo will never recieve any business from me again.