A typical day for me varies greatly depending on if any customers are having issues. If so, I work to help solve the problems and get things working again. Otherwise, my time is spent maintaining our cloud systems, performing maintenance activities, and working on projects to improve our internal monitoring and automation tools across our cloud infrastructure and customer portal site.
My email inbox can be around 1000 messages any given morning that I have to go through before even looking at our internal support queue system and any items flagged in our monitoring system that need attention.
It can be pretty busy, so at least once a week I miss eating lunch due to workload, meetings, or customer issues. But overall not bad compared to other roles I have heard about.