Hi, I am the CEO at Affirm. I am sorry for the bad experience you appear to have had with our customer support — it is certainly not what we strive for.
Please email me at max.levchin @ affirm.com with either the transaction ID or the email address you used to register, and I will track down exactly what happened here. I realize you may not care at this point, but I’d greatly appreciate it, as it will help us prevent poor customer experiences.
Thank you. —Max