210 karma · joined June 6, 2016
Where the comparison wasn't valid or not apples-to-apples:
Gong and Zendesk: no official native MCP exists, so we used the most popular community implementations we could find. We were only able to benchmark Gong Search as the Gong MCP does not have a Get tool call.
While our Search testing yielded the same number of records on either path, vendor-specific search implementations means results aren’t identical. Contents are similar in general, so the ratios remain directionally correct.
The general test set:
2 scenarios (Retrieval and Search) across 4 connectors isn’t a huge test set. While we hope to extend this over time, we’ve made the harness public so anyone can contribute in the meantime. Let us know if you find any MCP with better results!
Where the vendor MCP wins or ties:
Salesforce showed the smallest win at 16%. This is primarily because Salesforce, unlike many vendors, uniquely provides great search support out of the box with their SOQL.
We see identical records for Get. As noted, Search returns different sets of identical counts. Airbyte uses fewer tokens because the Salesforce records contain mandatory metadata (type and url).
Where the vendor MCP is costly to context:
Zendesk is a great example of this. The extreme gap is because the Zendesk MCP (reminder - a community alternative) returns the entire API response in search results. This averages to 9KB per record against our production Zendesk account!
Airbyte’s implementation provides filtering, which allows agents to retrieve the minimal data needed to achieve the outcome, explaining the drastic gap.
- Airbyte has two self-hosted options: OSS & Enterprise
- Langchain: OSS
- OpenAI: you can host an OSS model if you want to
- Pinecone: there are OSS/self-hosted alternatives
Airbyte comes in 3 flavors: OSS, Cloud, Enterprise.
For OSS & Enterprise, data doesn't leave your infra since Airbyte is running in your infrastructure. For Cloud, you would have to allow some IPs to allow us to access your local db.
If you have data with PII:
One option would be to use Airbyte and bring the data into files/local db rather than directly to the vector store, add an extra step that strips the data from all PII and then configure Airbyte to move the clean file/record to the vector store.
The option that jmorgan mention is relevant here, using a "self-hosted" model.
The great thing we get by plugging this whole stack together is that we get all the refreshed data as more issues/connectors get created.
For data engineers, the objectives is to help them empower other roles to be data fluent and have the freedom to move data without bugging data engineers
VCs spend time looking at the team, the past achievements, the product and most importantly the existing users. They also try to invest in industries that they know about.
In our case the team experience was important. We had solved the problem internally at other companies (and the scars that come with it!).
In one of John's response, he mentioned that we've been talking to many VCs. The reason was that we were looking to talk to the ones who understand deeply the problem and the market we're addressing. No matter how good your product or deck is, if you're pitching a calendar app to a VC who is specialized in deep tech, you probably won't get them on your cap table.
Here are some articles: https://docs.airbyte.io/tutorials/building-a-python-source https://docs.airbyte.io/tutorials/toy-connector https://docs.airbyte.io/integrations/custom-connectors
Instead Airbyte gets adopted by engineers, data scientist... to solve one problem and then the usage expands from there. We can improve the product based on the feedback we get from the real users.
And if a feature, a connector is not there, anyone can actually add it!