That's a really inspiring story to me. Do you have any more info about your business e.g website or blog? (I realise these are computer things and exactly what you were moving away from.)
841 karma · joined June 21, 2011
The correlation between service quality and tipping is an interesting one, why does anyone do a good job in any role without some kind of incremental reward for effort. Do office workers always revert to 'just enough to not get fired' or are they playing a longer game for promotions and bonuses?