I used to think that social rituals were bullshit, but I've completely changed my mind. I think they are just often done poorly and distract the team from what is important. I'm sure there is room for improvement and YMMV, but our current process is working really well for us:
- As some context, we use Basecamp's Shape Up to deliver features. This prioritises independence, async communication, and deep work. Engineers and designers are largely free to manage their active projects to how they see fit (managers provide context).
- Team social activities only happen on Mondays and Friday. Tuesday -> Thursday are reserved for deep work.
- We found that mixing social and work meetings didn't work (i.e. a weekly kick-off where people both talk about their weekend and their priorities). Instead, we have a 100% social coffee video call on Monday mornings with some jazz. Weekly work updates happen async and are project-dependent.
- On Fridays afternoons we have a quiz or a board game. We like doing it later afternoon on Friday, where deep work is less likely to happen. We also have an async social check-in with a different prompt each week, where you can share some experiences, pictures of a holiday, etc.
- Quarterly retreats where we get the team together. We do a morning session and an afternoon session every day, with the rest of the time unstructured/fun.
Things are avoid:
- We avoid stand-ups which devolve into people listing out what they did yesterday - instead, we encourage async self-organization
- We try and back to back meetings to avoid context switching and 30m-2hr deadzones
- We discourage arranging calls just to organize thoughts (I was bad at this myself). In our experience, communication is higher fidelity if it is written up in message threads on Basecamp. Video calls are really only used for 1:1s, social meetings, demos, or regrouping in the context of an active project.
- We got rid of Slack. Active projects have their own chat rooms, but the rule of thumb is: presume anything not in a forum thread or document is ephemeral and will be lost forever.
We have started putting together a lot of our rituals and culture together in our handbook (https://handbook.datapane.com), so would love any feedback.