protonmail

Hi! Thank you for your feedback! We'd like to point out that, in addition to using Bridge to connect your Proton account with a third-party desktop email app, you can also perform content search in our web app: https://proton.me/support/search-message-content. We're planning to bring this functionality to the mobile apps in the future too.

We've worked on improving it in the meantime, so we recommend that you try again. If you come across any issues, please contact our support team at: https://proton.me/support/troubleshooting?product=account

This is actually not permitted by the Swiss law, so it's not going to happen.

This is not true - most of the time all you need to do is fill out the captcha. In some cases (when our systems detect something suspicious about your network), we would request an additional email address. Even in those cases, the email addresses are not tied to your account - we only save a cryptographic hash of your email. Due to the hash functions being one-way, we cannot derive your data back from the hash: https://proton.me/support/human-verification

While we did use phone verification in the past, this is not the case any longer. Phone numbers were stored in the same way as the email addresses, so, again, we have no way to derive them back from the hash.

It's been resolved: https://status.proton.me/incidents/kj3c120cymw5 We apologize for the inconvenience.

It's been confirmed in independent audits, and our code and cryptography are open-source, so they can be inspected (https://proton.me/community/open-source). It's also been confirmed in court, as we were never able to provide any of our users' email content to the law enforcement (when presented with legal data requests that we have no grounds to contest). Basically, we protect users' data by having no access to it.

Your encryption keys are encrypted with your password (which we don't have access to), so we cannot access or use your keys. Therefore, the server doesn't in fact have access to your private encryption key. Once the files are encrypted with the user’s public encryption key they are no longer accessible to the server or the server’s owner: https://proton.me/blog/zero-access-encryption. For more resources on PGP encryption we recommend this one too: https://proton.me/blog/what-is-pgp-encryption.

Glad to hear that you're following our progress! Regarding the family plan, the multi-user support has been there from the time when Family plan was introduced (early 2023). We had previously had it on business-plans only, as well as our legacy Visionary plan.

Note that Gmail doesn't use zero-access encryption: https://proton.me/blog/zero-access-encryption. This is why Google has the technical ability to scan your email content, and Proton doesn't - on Proton Mail, you can only access your inbox with the account password, which only the account owner should have.

Email trackers, on the other hand, load upon the opening of a particular emails, not the entire inbox, so that shouldn't prolong the time it takes to load the web app, but only those emails that contain them.

We apologize, we didn't intend it to sound that way. When logging into our web app, it's expected to experience a short delay because, unlike with Gmail, the web browser also needs to decrypt the data encrypted with zero-access encryption. So, the delay 1-2 seconds is expected. If more encryption keys are active on your account, it will take longer. This is unavoidable on an encrypted service. Depending on the browser, browser version, OS, OS version, and the device itself, the duration of this delay can vary further.

Thank you for your feedback! We've passed on your Proton Pass-related suggestion to the development team.

Regarding the Proton Mail iOS bug - that's been fixed.

Hi! Regarding Proton Calendar, please note that you can in fact subscribe to a non-Proton calendar, like Google Calendar, so you don't need to import anything: https://proton.me/support/subscribe-to-external-calendar. In this case, the calendar would sync automatically.

Regarding Proton Pass on macOS, you can use the browser extension and the web app on any macOS device, and the desktop app for macOS will soon be available too (now in closed beta). Silicon chipsets should be able to use the iOS Proton Pass app as well.

You can easily view photos on Proton Drive now. You can also use the Proton Android app for photo backup (on iOS this functionality is in beta as the moment).

Finally, you can share the domain with a family member - the Proton Family plan supports both custom domain addresses for sub-users as well as existing Proton Mail addresses.

If you're having any issues using any of the services, please contact us at: https://proton.me/support/troubleshooting?product=account, and we'll make sure to look into each of the issues closely. Thanks in advance!

Hi! Note that you can also search the email body, but for now only on the Proton Mail web and desktop apps. We're working to bring the functionality to our mobile apps, however, implementing content search on an end-to-end encrypted service has some unique challenges: https://proton.me/blog/engineering-message-content-search.

Regarding Proton Calendar, you should be able to accept calendar invites from external services.

Can you please contact us at https://proton.me/support/troubleshooting?product=mail so we can take a closer look at both your search and calendar issues? Thanks.

Hi! Note that you can also search the email body, but for now only on the Proton Mail web and desktop apps. We're working to bring the functionality to our mobile apps, however, implementing content search on an end-to-end encrypted service has some unique challenges: https://proton.me/blog/engineering-message-content-search.

This may depend on the browser too - have you tried different ones, and if yes, have you noticed any differences in the duration of this splash screen?

Hi! Note that we now have desktop apps for Proton Mail (Windows and macOS, Linux in beta, all come with integrated Proton Calendar), Proton VPN (Windows, macOS, Linux), Proton Drive (Windows and macOS), and Proton Pass (Windows, macOS in early beta).

Happy to hear this! We're working toward improving Proton Drive, especially the backup-related functionalities.

Hi! If by "getting the email back" you're referring to export, you can use our Export tool for that: https://proton.me/support/proton-mail-export-tool.

Happy to hear this! We've been adding new features to Proton Calendar recently, so you may want to check it out again.

Hi! Thank you for your feedback. Regarding the Android app, we've recently rewritten it from scratch and the rewritten version is now available in beta to all of our users (just join the beta via Google Play Store). Once it's out of beta (which should happen in the coming weeks), we'll start adding new features to it.

Regarding the web app on multiple desktop devices, we recommend that you contact us at: https://proton.me/support/troubleshooting?product=mail and our support team will look into it.

That doesn't sound right, have you reported the issue you're describing above to our support team at: https://proton.me/support/troubleshooting?product=mail?

Thanks for the feedback! Regarding desktop, we now do have dedicated apps for Windows and macOS, and the Linux one in beta: https://proton.me/mail/download.

Thank you for your feedback! Regarding Proton VPN, we recommend that you reach out to us at: https://protonvpn.com/support-form?ref=contact_product_vpn and provide some details about the issues you've had with speed, reliability and streaming, so we can see what we can improve.

Regarding calendar, please let us know what you found difficult to use, and on which platform (web, mobile, desktop)?

Thank you for the high rating of the Proton Pass browser extension! Note that our new Proton Pass Windows app comes with offline support too (https://proton.me/blog/proton-pass-windows-app), as will the upcoming macOS and Linux apps.

Note that you can in fact export your emails even if you're on a Free plan - this is what our Export tool is for: https://proton.me/support/proton-mail-export-tool.

We're working on this!

The close button was implemented to provide a way of dismissing the keyboard for plain text notes on iOS. Unfortunately, it does obscure a portion of the note. We'll be looking into improving this behavior in the future.

Hi! Can you email Standard Notes again at help@standardnotes.com for the latter issue about a password-protected file remaining open for a few seconds?

The case shared above in fact shows that Proton's encryption provides privacy by default - none of the user's emails could be shared with law enforcement despite the data request which we had no legal grounds to contest. Of course, as any other legally operating company, we have to comply with the local law enforcement. The privacy we provide is reflected in not having access to the data to share with law enforcement, not in refusing to comply (which is not possible for anyone operating legally).

We also don't have access to your encryption keys - they are encrypted with your account password, which we don't have access to, and have no way to acquire.

Hi! Note that it's not hidden, Proton Mail Plus is listed quite clearly on our Pricing page, along with Free, Unlimited and Family plans: https://proton.me/mail/pricing

Thank you for your feedback! Please make sure to vote for your favorite feature requests for Proton Drive and Proton Calendar here: https://protonmail.uservoice.com/, so we can make them as useful to you as we can.