quadedge

Thanks for the feedback. :)

Unfortunately, we are unable to discuss the details of the technology because the IP belongs to our employer, Institute for Infocomm Research (I2R).

In short, unlike filters and firewalls which handles spam poorly, MB uses machine learning to model the data it collects to identify web traffic spam. If you are interested to see it in action, send me (support@malleablebyte.org) your email and I can send you an invite to try it.

As for the TM, that is what our legal department advice us to do. We are still employees of A*Star so we need to follow their rules. Hope this answers your question.

Yeah, I find it hard to help them understand what I'm trying to do.

Thanks for the book referral.

I see what you mean. That does make sense if a response is required for each notification. But in YourAM the notifications are send out together by different channels (eg. email and/or SMS) and no response is required. However, they have the option to respond, if they want to, to confirm the appointment or cancel it via email or SMS. Thanks for your suggestion, I'll see to it that the team keep your suggestion in mind for future developments.

I don't really understand what you mean because YourAM does automatically notify via both email and SMS. You can configure notification and reminder as you desire or send it through all available channels for redundancy purposes as you pointed out.

However, there times when some of your contacts might not want to receive any reminders and that is why YourAM provide the option to turn off reminders and notifications.