rahatm1

If I understand correctly, this is livechat's model:

I need to ask if the Levi's store at Kanata has a Midnight black 514. To do so, I have to download Levi's app first, use the chat option (that integrates with live chat) and chat from there. The problem is I don't know when I will use the Levi's app again, maybe once more this year? I don't want an useless app to clog my phone.

Here's the RealTalk scenario:

I only have one app "RealTalk" that connects me to Levi's for jeans, Diesel for my shirts and J. crew for my sneakers.

I totally agree! An average teenager/young adult sends 3000 text messages per month. For this generation, text messages are more convenient than phone calls.

Biggest advantage is that phone calls are traditionally inaccurate. Names are spelled incorrectly and completely wrong requests are performed often.