6,301 karma · joined March 25, 2015
I tell you h'what*
No one who actually wants to provide a good experience for their customers would offshore, nor would they offload this to AI agents. They know that customers have very limited opportunities nowadays, so the company responses seem to be along the lines of, "fine, go somewhere else! Oh, there's nowhere else to go? I guess you'll be staying with us afterall muahaha!"
How is it profitable for them? If I get a prescription from my dentist and fill it at a pharmacy, how does my dentist make extra money from that transaction?
Yes, priorities other than their business.
I see this strategy evangelized a lot on LinkedIn, but it's 100% of the time posted by folks with titles like "AI Native Innovator" who work for themselves or no-name startups.
The world is considerably worse because of AI than the effects of beer and cigarettes. No, I'm not joking.
More scams/spam, lower quality software everywhere, development is no longer fun, many interactions with coworkers are just "have my people talk to your people" behind the scenes, except it's "have my LLM read the huge document your LLM generated". Every business is trying to cut corners by using AI, so customer service sucks, products suck, prices are optimized to be the absolute maximum people will pay regardless of the actual value being provided (including food)...
Adding it to AGENTS.md seems to do nothing.
Maybe in 2021...