1,252 karma · joined October 29, 2008
rgd@hey.com
We now have almost 2 million users and a small team working on it full-time. I definitely originally thought it would only be a side project...
Re: the price point, it's certainly cheaper than a full-fledged offering like Freshdesk, but honestly if there's one thing most businesses are probably comfortable paying for, it's tools to keep their customers happy. So I'm not sure competing on being much lower-priced is a win here.
About 80% of our email that comes in is answered with a canned response. I would make that your number one feature to add (unless it's already in, in which case I would highlight it on the homepage).
The other thing I would consider a must-have is the ability to move a card from the "Completed" list back to the "Active" list if the customer re-responds. I think a very typical workflow for this type of system is to answer the email and then consider the case "closed" unless you hear back again from the customer, in which case you want it to be moved back onto your active list.
Finally, it's not super-important to us, but I know that reporting is big in this space as well -- knowing who is responding to what and how quickly the average email is getting answered, for example. That might be the type of thing you could sell as an add-on, where you keep track of that on your end and then allow them to access a report on your site.
Overall though it's a very neat idea. I might swing back by in a few months and see where it's at and consider it for my next project.
As you might expect, they watch companies using this type of API very closely so obviously don't use abuse it. But we've been using it from around a year now with Roll20 an d have had great success with it. It allows our customers to link their PayPal account to their Roll20 account one time, and then buy subscriptions or digital one-off content without needing to log into PayPal again or anything like that, just as if they had a stored credit card on file with our Stripe integration.
The benefit from the consumer side is that you can log into your PayPal account at any time, and see exactly when and how much you've been charged over the life of the relationship, plus end the relationship on the PayPal side with one click. So it's really a win-win I think.
Note that we also do offer using a regular PayPal checkout flow for one-off content if you're not a subscriber, but as soon as someone wants to get on a subscription plan we have them do the pre-approved payments agreement with us.
I would need it for a Unity project, so if it's Unity-ready already that would be great, but honestly at this point I'm willing to just take what's out there as a starting point and work with it.
I did find this: https://community.unity.com/t5/Asset-Store/Open-Source-UdpKi... but it's apparently unsupported now and the author has moved on to other things.
There are some other packages on the Unity Asset Store but most of them are focused around Unity-to-Unity communication, and I'm looking for something more generic (since my architecture is actually Unity-to-NodeJS currently).
I am in the process of starting my next project right now; it's a VR small-scale MMO called "OrbusVR". I've been working on it for about a month now, and I've got a blog up (http://blog.orbusvr.com) where I've been posting development updates at least weekly; I've also been posting frequently to Reddit in places where potential players are likely to hang out (e.g. /r/vive). I have around 50 people already signed up on a newsletter, and every time I post about it I gain another 10-15 subscribers. I plan to launch a Kickstarter for this project as well probably in the next month or two; both to "fail fast" if there isn't going to be a large enough playerbase to support it, and to get a boost to the funding (which is 100% out of my own pocket right now).
So I guess in my experience, the trend has been:
1) Make something people really want already, but don't have.
2) Work on it in the open as much as possible to build up an early evangelist community.
3) Do a Kickstarter campaign or other event to gauge actual "I will spend money on this" interest.
4) Continue to grow slowly via world of mouth until you reach a tipping point where a network effect kicks in and then just grow from there.
I do think there is a lot of merit in being cautious with any new technology when it comes to children (I have an HTC Vive at home now and my 5 year old and 3 year old are not using it), but c'mon, in what way did this article contribute to that discussion in any way? And honestly, in general, why is an article from the NY Post's "write whatever you want" section even HN-worthy?
However, what's the extra cost in distributing the journal article? Hosting fees? A simple website where the paper author uploads a PDF? It seems like those costs are pretty small
Seems to have only been down for about 10 minutes, so I'm thinking some sort of mis-configuration that got deployed everywhere...they were working to fix a VPN issue in a specific region right before it went down...
When our customers are emailing and tweeting us and they just want to know when we are going to be up, and all we can say is "We have no idea, we don't know why this is happening or what's really going on", that's pretty much the definition of a worst case scenario from a customer service standpoint.
As someone whose business relies on Linode currently to function, I am sympathetic to Linode's plight...this is the equivalent of someone coming and setting off a bomb in your factory; not exactly something that you can always plan for even if you have prevention measures in place. But they would have kept a lot more of my sympathy long-term if they would have communicated better with their customers in the first place...
EDIT: And it looks like the attackers decided to start things back up again, as Linode.com is unavailable...
Thinking about moving to Google Compute Engine instead.
Of course that's a pretty small audience, so there you go. "Sell to the classes, eat with the masses", as they say...
But I have literally everything that this is doing already set up in my home right now using an Amazon Echo, which is $200, instead of $10,000.
I can say "Trigger lights for projector", and lights dim how I want it. Or "Trigger lights for guests" and bing, lights. I can say "Play my Lumineers station on Pandora", and my Echo will play it. And of course I can ask Echo all kinds of things like "What is the distance to the moon?" or "What is the population of India?"
Plus a lot more.
So what is the value add here? How is this different/better than Echo + IFTT + a Wink hub? I'm really genuinely curious, because this is something I am doing right now and am totally willing to spend money on to do better, but based on this short video I have no idea how this is better...
So I guess take that as constructive feedback from (presumably?) your target audience -- show me something really cool this does to get me to consider spending $10k on it.