It's been great using Screen Studio.
129 karma · joined October 15, 2021
If you'd like to do it yourself, you can manually define rates at no cost: https://stripe.com/docs/billing/taxes/tax-rates.
We don’t typically comment in detail on individual cases, but we do think it’s important for onlookers to know that we take every single case like this seriously. It looks like what happened here was an edge case involving SEPA payments that resulted in a dispute rate that’s far in excess of what’s generally permitted by financial partners. When we do this, our interventions are partly to protect financial partners/Stripe, partly to protect end customers, and in part to protect the businesses themselves. (For example, Visa will fine businesses that maintain high dispute rates.) This case is actually a bit more complicated still, since you said that you’re using Connect. In these cases, we also take seriously the importance of defending the platform (i.e. you) against users who are trying to defraud you.
More broadly, we work hard to balance the rules of the financial ecosystem, ease of use, protection against fraudulent businesses, consumer protection, and continuity for businesses. We support millions of businesses across dozens of countries and payment methods, and we discover new scenarios every day. We plan to blog about our work here in more detail before too long (including some of our key metrics). If any HNers have suggestions as to what we should include, feel free to reply here. We’ll try to share anything helpful that’s not too sensitive.
If you win the dispute, we credit you $15 because we feel it's the right thing to do.
—sam from stripe.