Nope, instead of providing another live chat solution our team integrates with the customer service software that you are currently using (e.g. HelpScout & Zendesk) and resolves user requests for you on-demand.
1 karma · joined March 5, 2018
For the last few years, I was focused on helping SaaS companies with conversion & retention optimization as an independent consultant.
One of the best ways to ensure a proper retention is about providing a top-notch customer support. However, most of the bootstrapped SaaS founders are wearing many hats at the same time and it gets almost impossible for them to respond to their clients on time.
This is exactly how the idea of Foundkit was born. We've launched an MVP in two weeks and tested all of our processes on our first 4 clients. Now we're ready to scale and start freeing up the time of the fellow bootstrappers here.
Happy to answer any of your questions.
For the last 6 months, I've been working on a free tool that will be useful for the Product Marketing portion of this amazing community.
This is a collection of techniques that cut down SaaS churn, neatly prioritized and organized by stages of a customer lifecycle (AARRR funnel).
Each of the strategies has all the implementation details including examples, best-practices, common mistakes, research evidence, and additional reading materials.
Could this become a source of growth experiment ideas for you?
Here’s the collection, no sign-up required: https://foundkit.com