"The Indians themselves say that cheating is blatant and pervasive." - how does that give one a license to call someone a 'rip-off'.
Aren't americans cribbing of 'lack of culture' in America? So shoudl the world start calling them names,.
"In other words, if the shoe fits, wear it. If not, then throw it." - But DO NOT throw it on other's face.
Any startup worth its passion will use these opportunities to grab attention (you will be a dumb fool if you don't). So arguing whether Freshdesk is right vs. wrong in putting up this site doesn't really mean a lot.
The only person who has lost credibility in this entire episode is Ben Kepes (ofcourse he started the fire).