toodles1628

It seems convenient to be clueless. Certainly makes for a better apology than "Of course I knew the issue but wanted to try to push it through."

To me it doesn't seem credible that you as the CEO of a recruiting company didn't realize the issue of "default public" profiles. You literally have a section about confidentiality on the front page of your website so you must have known it was important to users.

An apology is not a "get out of jail free card," it is a good first step on the road to repairing users' trust. They still screwed up and have a long way to go in my mind.

Do you believe the part where he said he didn't realize the consequences of being default public? That part is inconceivable to me. I believe he did know the issues and decided to proceed anyway to see how bad the public reaction would be.

His actions and response are consistent with behavior. It sounds much better to say "I didn't think through it" than "I knew it was bad and wanted to try it anyway."

The true part is that the business is in crisis and they were trying to move quickly to save it.

I don't believe that he did not know the impact of the default public option - that is not credible. It certainly sounds better in an apology than "I knew it was bad but decided to try it anyway." The privacy problem is obvious to anyone thinking about it for 10 seconds, and the fact that he would try shows a lack of respect for his users.