valefebvre

yes thanks for the heads up, It has been fixed.

There is some copyrighting and some test to be done here. The concept is pretty straight-forward, but now there is some work to be done to lead users into the best use of it, I agree. The best is constructive critics, but it's also hard to find on the Web. Feedback from experiences are very valuable though even if they are sometime not well formulated. Some contextual elements can be added and thus enhance the content.

what you see for the moment is an early version of the product, so it's easy to drive conclusion based on that but let me tell you a little more. Blacklist aims to be the destination online for people to complain on their consumer experience (be it with brands or products). It's designed to empower consumer to have a voice on that matter and extend their reach on the web from that relevant platform. Think of it as a digital megaphone that leverages your voice when you want to get heard. Because when you complain, what counts is that you get the chance to get noticed in order to have interaction with the targeted parties or your social groups. Blacklist is built on that premise.

The aim behind the concept is to bring brands and companies closer for more aligned interactions. It's quite counter-intuitive but we'll create a "Defensive Marketing" channel as an opportunity for them to engage with their end-customers and be part of these conversation online about experience with their products & service. This will effectively provide them the chance to defend their reputation and manage their image in a genuine manner and in a public way.

It has been proven that an individual complaining online, that is then taken care of (and maybe eventually) and got his complaint resolved is far more inclined to turn into a praising customer (than a satisfied customer in the first place). In the same process the brand has the chance to show to others their engagement and care of end-users.

So on a psychological level it means that you-as a customer- you are important, your voice is valued and your experience/opinion matters.

Regarding other solutions out there today, I think they are well serving their own purpose like Yelp for local and others for more specific consumer reports. But Blacklist is focused on reacting and impacting on the brands & products experience that consumer have; anywhere anytime from any of their web-enabled device.

right I changed it based on your suggestion which I find more appropriate

To get a glance about the vision and opportunity tackled by Blacklist, you can check out the book titled "The Power to the People" (http://amzn.to/TTZkZL)

For more content: @Blacklist on Twitter and Tumblr: blacklistpower.tumblr.com

Looking froward to hear what you guys have to say about this approach for consumer to get heard on their consumer experience.

Nice piece of advice, thanks for sharing!