wixcom

Sad story.

If only marketing, they literally stole my domain.

Thanks, mate.

The most funny thing is they requested sensitive documents via email pipeline and not via proper onsite kyc behind tls. And after providing them photo they refused to release domain and told me to request help from ICANN. I guess that's how they do business in Israel.

I made few more submissions afterwards and notified about that issue Ombuds Office.

Done, no reply for two weeks now.

I submitted complaint to ICANN 2 weeks ago and they haven't replied back.

"Hi there,

Thank you for reaching back out.

As mentioned by my colleague, regrettably we are unable to restore the account or provide access to the domain in this case.

At this time, we would advise reaching out to ICANN directly or continuing communication with ICANN in order to retrieve the domain. With this being said, I would recommend gathering your proof of ownership for the domain. This would include your registration/transfer records and any related correspondence.

I understand this is not the outcome you expected and I apologize on behalf of any frustrations or inconveniences this may cause.

Thank you for your patience during this process. If you happen to have any additional questions or concerns please don't hesitate to reach back out.

Best Regards,

Olivia | Wix Customer Care"