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xRxphael

13 karma · joined June 19, 2024

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xRxphael··on Show HN: I Built a Customer Feedback Tool
Hey, sorry for the late answer.

I'm based in Austria. And we only use Stripe (payment processing) and Resend (email service).

xRxphael··on Show HN: I Built a Customer Feedback Tool
okay so I looked it up: I cannot really see why it doesnt work ;( It does work for me, even when I am trying it with your board id.. maybe give it another try

I will try to find a way to both being able to leave the email and reduce spam!

xRxphael··on Show HN: I Built a Customer Feedback Tool
It's not perfect and it's not quite finished yet. At the moment Canny.io has more features and is better known, but I prefer the simplicity of the tool and the price (10$ once and own it forever). It only has basic features right now, but feel free to request features you think it needs!
xRxphael··on Show HN: I Built a Customer Feedback Tool
I am really sorry.. What is your name (It sounds stupid, but I would really like to fix it :D)?
xRxphael··on Show HN: I Built a Customer Feedback Tool
I require the email address primarily to reduce spam as it discourages most people who don't want to give real feedback. and I plan to release a feature later for some kind of communication between the board owner and the feedback giver and I will need the email for that.

About the email: I use Resend. Could you give me the board ID and a time when you requested a magic link, then I'd be happy to take a look at it. Sorry for the little problem, it shouldn't happen :D

xRxphael··on Show HN: I Built a Customer Feedback Tool
I'm happy to hear that and thank you very much! If you are missing a specific feature, you are welcome to submit it here: https://www.usefeedlyst.com/view/cm8c04p74000zpl0kx8fqh8v7/f...
xRxphael··on Show HN: I Built a Customer Feedback Tool
Of course, I agree with you 100%. I have a few more features planned, some of which are nothing new, but which will definitely contribute to the overall value. But I'm not directly interested in the money (at least for now :D)
xRxphael··on Show HN: I Built a Customer Feedback Tool
You can now say that about any tool, but that's not my point.

I'm more interested in gaining experience and getting tips on what I can do better for future projects!

xRxphael··on Show HN: I Built a Customer Feedback Tool
The tool should only serve as a guide to which features should be shipped rather than others. Of course, this does not mean that this feature has to be done 100%.
xRxphael··on Show HN: I Built a Customer Feedback Tool
For me, the project was not primarily about money. It was more about gaining initial experience as a SaaS owner and what I need to do to run a successful project.

My costs are actually relatively low, I pay 5 euros a month for my VPS and the domain is only 7 euros a year... I can manage that!

xRxphael··on Show HN: I Built a Customer Feedback Tool
That's not what my tool is for. A ticket system would be better for such cases. My tool is more for requesting features, such as “Please add PayPal as a payment method” or “Please implement website widgets, I need them urgently”.
xRxphael··on [dead]
I can put some screenshots in it for sure
xRxphael··on [dead]
Hello Hacker News!

I'm excited to share that I'm working on ThunderDesk, an open-source ticketing system aimed at revolutionizing customer support. Though still in early development, here's a glimpse of what we're building:

    Integrations: Connect with Slack and Microsoft Teams.
    Automation: Streamline repetitive tasks.
    Team Collaboration: Enhance communication with shared ticket tracking.
    Scalability: Robust architecture to handle any number of tickets.
    User-Friendly: Intuitive interface with minimal training needed.
    Reporting: Detailed performance analysis.
Join Our Waitlist: Get exclusive updates and early access.

Your feedback will be invaluable. Let's build the future of customer support together!

Thank you!