36 karma · joined February 8, 2012
There are a lot of nonverbal cues that you pick up in real life, and you pick up more of these with video than just with text or audio.
There are times when it's polite to knock, like if the office door is closed. If the door is open, or you're working in an open office, coworkers can generally just come and say hi. Working face to face is often best, but it's not possible for some people, and we're trying to enable some part of the working face to face experience for those people.
I know that it's hard to buy that auto-answering will help you be more efficient when working together, but together with automatic status detection, it works well for a lot of our early users. If you're ever in the situation where you want to work face to face with someone, but can't, then give us a try, and if it doesn't work for you, let us know why, and we'll try to build something that does.
I agree that it's absolutely critical that it just works, and in this case, it didn't just work for you. From all the traffic today, we found a bunch of new bugs that didn't show up in our testing, so we're working as fast as we can to fix them and fix our testing process so we find similar issues.
Most other video chat clients pop up an answer dialog which steals focus, and makes your computer ring, and that immediately interrupts you from what you're doing, whereas when people walk up to your desk, they generally wait until you acknowledge, or use body language/visual cues to determine whether it's a good time to interrupt.
The QuicklyChat client doesn't work completely correctly right now if you don't have video, but I've heard a lot of feedback today asking for audio-only functionality, so we're going to look into building that in the next couple of days.
Thanks for the suggestion about the FAQ. I'll go ahead and make that change now.