We paid OVH for the renewal of our company's domain name several weeks before its expiration. This domain hosted our google apps for business and more. We received an invoice and bank statements for that. OVH never renewed with the registry.

We only got to know about this because of a standard email warning from the country's registry (not OVH as a registrar) itself about quarantaine and expiry!

We spent over eight hours over several days talking to OVH. I have been able to verify that the problem was on the side of OVH only, and not on the registry's side at all.

In the end, we made a direct payment to the registry to make sure the domain was not deleted.