interesting how many 'mainstream' companies are acting like the online porn companies did in the late 90s... easy to keep rebilling the customer if you don't provide a way to cancel.

i always look for this before signing up to a financial service. if you aren't easy to reach from every page on your site(or only allow phone calls from 9-3 EST, kind of crap)... i don't trust you with my money, period. I know really good customer service reps are spendy, but hiding from the customer is unacceptable.