chances are that if they haven't automated it, it's not revenue generating or important enough to invest capital to fix it
There's still a lot to fix and automate though with a significant ROI.
Did you know for example that the paperwork required for sending a shipping container from Shanghai to Rotterdam is more expensive than the actual transport of the container itself?
Freight forwarder Maersk considers this to be a painful enough problem to try and solve it with Blockchain technology now (one of the few cases where using a Blockchain actually makes sense because not all participants involved in the process necessarily trust each other).