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Comment by fredthomsen | Hacker News Reader

Does Amazon treat smaller customers any better? I am genuinely asking, as I have no clue.

Absolutely. I've seen them wipe a number of bills away for companies that have screwed up something. They definitely take a longer view on customer happiness than GCP. Azure also tends to be pretty good in this regard.

Depends.

AWS is mostly easy going.

Only some people at the partner programm can vary.

I had a guy who wanted to help me out even tho I was just a one person shop. After he left I got a woman who threw me out of the program faster than I could look.

Yes. 100%. We don’t pay AWS much but their help is top notch. We accidentally bought physical instances instead of reserved instances. AWS resolved the issue and credited us. I’ll prob never touch GCE. Google just isn’t a good company at any level.

I'm scared to put anything serious on GCE. One super bill from a DDoS, one tiny billing dispute, something else tiny and unpredictable, etc. Suddenly my entire 10+ years of gmail is gone. Or Google cancels my friend or SO's gmail for whatever Orwellian reason, suddenly my production app is inaccessible or is deleted.

There's too much liability. And no support.

Definitely. A previous small company I worked in had some S3 Snafu and AWS Support was super helpful.

I've got a personal account with an approximately $1/mo bill (just a couple things in S3) and a work account with ~$1500/mo AWS bill (not a large shop by any means) and I've always felt very positive about my interactions with AWS support

Yes

Their ecommerce and AWS both have fantastic help and followups (and also aggressive marketing).

If you buy their support (which isn't that expensive). Holy fuck it's good. You literally have an infrastructure support engineer on the phone for hours with you. They will literally show you how to spend less money for your hosting while using more AWS services.

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