Have you ever worked for a Tier 1 ISP during a big outage? There is not enough personnel bandwidth in a NOC for everyone to get an individual response.

>"Ghosting one of the world's largest (as in utilised) companies is not wise for administrative, technical or PR reasons"

Oh the Cloudflare marketing machine. Largest by "utilized"? What does that even mean? Cloudflare is not a Tier 1, a Tier 2, or a major eyeball network. They are pretty far down in the pecking order despite what your marketing department wants us to believe. There's always some fuzzy stat isn't there?

Being too inundated to respond to everyone on the day of outage is a human resource problem, plain and simple The fact that you have taken this so personally is kind of embarrassing. What this blog post, the opportunistic marketing ploy and finger pointing have shown is a complete lack of maturity on your part. You want to call out Verizon for their behavior yet your own behavior is unnecessarily aggressive.