Hacker News Reader

How suitable is it for a support email inbox? I've used intercom in the past but their pricing is annoying and their entire tooling is … problematic. I could get into it but point is they don't fit the bill for mid-to-large b2c businesses with free support inboxes.

View on HN

One of our primary goals is to create a AAA email client that behaves like you expect an email client to. A second goal is to inject collaboration in the email experience. Those two goals make Missive a perfect candidate for email support.

Sorry! Yes, we do. Assignment, comments, triaging, Out of office status and more. https://missiveapp.com/features

Excellent. I'll give your product a try and email you if I have feedback :)

You're not really answering the question here, you're just stating fairly vague goals. I guess I should be more specific: Do you have a good featureset for support inboxes (such as Assignees, internal notes, open/closed requests, ticket merging, product teams with auto categorization for different email/Twitter accounts, ...) or would using Missive for support inboxes be more of a hack?

Reply on news.ycombinator.com