You misunderstand.
I don't care whether or not there is an outage. I care that people are professional in their work. Passing the buck is unprofessional. Accepting the responsibility is what matters, and if they decide not to fix it, then say so and own that choice.
Service providers are responsible for their service only. Not the products you layer on top of them.
Doing free favors doesn't mean you should drop your level of professionalism.